Firm360 is a fast-growing SaaS company delivering an all-in-one practice management platform purpose-built for accounting firms. We help firms streamline operations, improve efficiency, and deliver a better experience to their clients. As we continue to scale, we’re looking for a Product Owner to support our growth by defining product requirements, prioritizing the development backlog, and collaborating with engineering and design teams to deliver customer-centric solutions..

Position Summary

As the Product Owner, you’ll work across our entire platform — from document management and time tracking to client portals and integrations — translating customer needs into detailed requirements, validating new features, triaging issues, and helping ensure every release delivers real value. Reporting directly to our Head of Product, you’ll be the bridge between our vision and execution, transforming user needs into clear, actionable deliverables that move the product forward. This is a highly collaborative role that requires strong communication skills, ownership mentality, attention to detail, and a bias for action.

Key Responsibilities

Requirement Writing & Documentation

Collaborate with stakeholders across Product, Engineering, CS, and Sales to gather and refine requirements.
Write clear, detailed user stories, acceptance criteria, and edge cases that consider user behavior, system complexity, and technical constraints.
Maintain a deep understanding of customer needs, workflows, and industry nuances to inform product decisions.
Document the current state of the product in our internal knowledge base to help Engineering, Support, and QA understand how features work today.
Ensure that requirements reflect Firm360’s product pillars: Purpose-Built, User-Focused, Cohesive, Relentless, and Insightful.

Backlog Ownership & Roadmap Execution

Own the product backlog: continuously refine, prioritize, and groom with strategic intent.
Balance the roadmap between new enhancements and existing bug fixes based on customer impact, urgency, and technical input.
Collaborate with Engineering leads to align sprint planning, prioritize effectively, and coordinate smooth, high-quality releases.
Ensure backlog items are technically feasible, testable, and aligned with product vision.
Facilitate release readiness — working closely with QA, Customer Success, and Marketing to prepare go-to-market documentation and internal enablement for feature launches.

Testing, Triage & Release Readiness

Perform hands-on UAT (User Acceptance Testing) of release candidates to validate requirements and proactively catch issues before customers do.
Partner with Customer Success and Support to investigate and triage bugs, usage questions, and edge cases reported by users.
Help define and validate bug reports and prioritize fixes appropriately alongside enhancements.
Ensure all releases are scoped, validated, and documented for a smooth deployment.

Communication & Agile Ceremonies

Provide ongoing visibility into product priorities and release status to cross-functional teams.
Participate in agile ceremonies including planning, stand-ups, retrospectives, and demos.
Communicate tradeoffs, timelines, and expectations clearly, balancing customer needs with development capacity.

Qualifications & Experience

2–5 years of experience in a Product Owner, Product Manager or Business Analyst role in a SaaS environment.
Strong track record of writing user stories and requirements for complex software products
Deep experience managing a backlog in Agile environments
Experience working closely with QA and performing hands-on testing/UAT
Strong organizational and communication skills with a keen attention to detail.
Empathy for end-users and a customer-first mindset.
Familiarity with accounting workflows or professional services firms is a strong plus
Bonus: experience with AI tooling or an interest in applying AI to productivity and product strategy.
Ability to wear multiple hats and thrive in a fast-paced, resource-constrained startup environment.
Prior experience in a startup or scale-up environment

Product Areas You’ll Work On

You’ll help define and deliver product experiences across our entire platform, including:

Project & Task Management
Document Management
Client CRM
Billing, Invoicing & Time Tracking
Leads & Proposals
Reporting & Dashboards
Extensive Firm Settings & Customization
Client Portal
Third-party Integrations (e.g., Stripe ACH/CC, RightSignature, Gmail/Outlook, QuickBooks, Zapier and more)

Tools & Platforms

Product Management: Experience with product management issue/ticket, knowledge, workflow and roadmap tools like Jira, Confluence, Gitlab
Prototyping & Design Collaboration: Familiarity with Figma or similar tools for reviewing design work
Analytics & Metrics: Comfortable working with analytics platforms (e.g., Pendo, GA) to validate product decisions and gain user insight
Data: Familiarity with relational databases (e.g., MySQL) and writing queries to pull data to understand product usage and help triage issues
Communication and Presentation: Collaborative mindset using Slack, Google Workspace, Zoom, etc.

Work Environment & Culture:

At Firm360, our values shape the way we work:

We, Not Me – We prioritize the success of the team over individual gain. Aligned by shared goals and values, we collaborate, support one another, and put the collective first.
Growth Mindset – No matter how much we know, there’s always more to learn. We embrace curiosity, seek feedback, and welcome challenges as opportunities to grow.
Communicate with a Purpose – We’re intentional about what we share—and what we don’t. We reduce the noise by focusing on information that matters, ensuring clarity, context, and relevance. Whether with teammates or customers, we deliver the right message, at the right time, in the right way.
Own It – We take initiative and step up when we see opportunities to improve. But ownership doesn’t mean going it alone—we coordinate, collaborate, and involve the right people to drive meaningful change.
Fun Growth – It takes a team to accomplish great things. We bring energy, support each other, and celebrate every win—big or small. We take our work seriously but never forget to have fun along the way.

Benefits & Perks:

Benefits: Healthcare, dental insurance, vision insurance, 401(k) match, flexible PTO policy, 13 paid holidays
Perks: Professional development stipend, fully remote work

Why This Role is Unique

You’ll play a key role in shaping the direction of a fast-growing SaaS platform used by accounting firms nationwide.
You’ll have end-to-end ownership: from idea to release to support follow-up.
You’ll work closely with the Head of Product, Engineering, Sales, and Customer Success in an environment built on trust, speed, and collaboration.
Your work will directly impact the daily experience of thousands of users and help firms run more efficient, modern practices.

How to Apply:

If you’re ready to take on this exciting challenge and drive development excellence at Firm360, please submit your resume to careers@myfirm360.com with the subject line “Product Owner.” We look forward to hearing from you!

Apply now

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