The Demo Engineer is an entry-level, non-exempt individual contributor responsible for supporting the Solutions Architecture team through the maintenance, preparation, and execution of high-quality assets needed for product demonstrations. This role performs routine, recurring assignments by following standard procedures and written directions, while developing foundational knowledge of Bonterra products, systems, and demo methodologies. The Demo Engineer directly impacts the quality, accuracy, and timeliness of demos, demo data, and supporting documentation that contribute to sales effectiveness and brand credibility.

Essential Functions

• Maintains and refreshes demo environments including entering and updating time-based data, cleaning out outdated actions and records, updating dates, workflows, and configurations to reflect current-state use cases

• Performs routine demo-support assignments that are recurring in nature, following standard procedures and written directions.

• Collects, manipulates, and organizes demo data to support task completion, problem solving, and internal requests.

• Supports team and cross-functional projects within a defined area of responsibility.

• Build and configure custom demos aligned to prospect, industry, and solution-specific requirements

• Build, update, and maintain Guided Click-Through demos within demo click tools

• Assist with preparation, dry runs, and live support for marketing webinars, demos, and virtual events

• Fulfill ongoing marketing and pre-sales requests related to screenshots, recordings and demo narratives

• Maintain and update the RFP content library using provided standardized product and Bonterra language

• Support RFP and proposal response efforts by ensuring demo-related content is accurate, current, and reusable

• Maintain organized demo documentation, naming conventions, and version control

Knowledge, Skills & Abilities

KEY BEHAVIORS – THE “HOW”

• Maintains and applies foundational knowledge of assigned work area, including Bonterra products, demo systems, software tools, and internal processes.

• Develops positive working relationships with internal team members and cross-functional partners.

• Ensures that demo data, configurations, and information provided to others are accurate, consistent, and reliable.

• Learns through repetition, feedback, and hands-on execution; escalates questions or issues appropriately.

• Demonstrates attention to detail and respect for documented standards and best practices.

OUTCOME EXPECTATIONS – THE “IMPACT”

• Impacts the accuracy, organization, and effectiveness of retained demo documentation, records, and demo environments.

• Reduces friction for Solutions Architects and Sales by ensuring demo enviornments are clean, current, and presentation-ready.

Required Minimum Qualifications

• Strong attention to detail and comfort working with structured data

• Ability to follow documented processes and execute repeatable tasks reliably

• Basic technical aptitude and interest in SaaS platforms and systems

• Strong organizational and time-management skills

• Clear written and verbal communication skills

• Interest in career growth in the Solution Architecture space

Preferred Qualifications

• Prior or current experience working with nonprofit, public sector, or corporate social responsibility roles

• Exposure to SaaS demos, pre-sales, sales engineering, or marketing operations

• Familiarity with CRM, demo automation, or RFP tools (e.g., Loopio, Consensus)

• Interest in progressing toward Solutions Architecture, Sales Engineering, or Technical Pre-Sales roles