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Job Title: Repair Manager

Department: Repair/Install

Reports To: Regional Account Manager

Supervises: Repair Technicians

Job Classification: Salary/Exempt, Full-Time

Salary Range: $90k-$110k Annually, depending on experience, knowledge, and skill

SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES

The Repair Manager is responsible for overseeing and executing the repair and maintenance of commercial pool and spa systems across VivoAquatics’ client portfolios. This individual will serve as both a technical expert and a leader, ensuring that repairs are performed efficiently, safely, and in alignment with company standards. Approximately 80% of the role will be field-based, requiring direct interaction with customers, hands-on diagnostics, and system repairs. The remaining time will be focused on coordination, reporting, and supporting service operations.

Key Responsibilities Include:

• Lead, schedule, and perform field-based repairs on commercial pool and spa systems, including pumps, heaters, chemical controllers, filtration systems, and automation equipment
• Diagnose complex system issues, develop repair strategies, and ensure timely resolution to minimize downtime for clients
• Provide technical guidance, training, and support to field technicians and service staff
• Serve as a primary point of contact for escalated service requests and high-priority client issues
• Ensure compliance with safety standards, local codes, and industry best practices during all repair activities
• Manage repair parts inventory, coordinate ordering, and track usage to support efficient operations
• Maintain accurate documentation of repair work, service logs, and customer interactions within company systems
• Collaborate with the Operations and Account Management teams to identify recurring issues and recommend proactive solutions
• Support sales and procurement teams by providing input on equipment replacement opportunities and system upgrades
• Oversee technician scheduling, time tracking, and labor allocation to ensure efficient use of resources and control of repair-related labor costs
• Conduct regular field audits to ensure repair quality, safety compliance, and adherence to company service standards
• Assist in developing and refining standard operating procedures (SOPs) for field repairs and system troubleshooting
• Provide feedback to the product and technology teams on equipment performance trends and opportunities for innovation
• Responsible for thorough knowledge of management company policies and property community policies and ensuring all team members are aware of and abide by such policies
• Must be willing to work weekends on occasion and odd hours as necessary (emergency calls)
• Must attend company meetings as requested
• Additional duties as assigned by management

QUALIFICATIONS

• Strong communication skills, both verbal and non-verbal
• Strong computer skills needed to operate on a daily basis, including use of GSuite, MS Office, NetSuite programs
• Ability to effectively multi-task and have strong organizational skills
• Ability to use good judgment to make sound decisions in a quick, efficient manner
• Strong technical knowledge of commercial aquatics equipment
• Ability to work independently and have a high sense of urgency
• Ability to lift, move, carry up to 75lbs

SUPERVISORY RESPONSIBILITIES

• The Repair Manager is responsible for assisting in management of Repair Technicians

EDUCATION and/or EXPERIENCE

• Minimum 5 years experience in the aquatics industry required
• Minimum 3 years experience diagnosing and repairing pool equipment required
• Minimum 2 years of supervisory experience
• CPO Certification required; License must be obtained within first 90 days of employment if license is not currently held or is expired