Concierge
Vacasa
About the Company
We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.
About This Job
As our Concierge, you'll be the go-to person for fulfilling guest and owner requests through our approved vendor network while coordinating special events and maintaining communication across all resort departments. You'll ensure VIP and repeat guests receive personalized recognition and amenities, while maintaining the lobby and front entrance areas to create outstanding first impressions. This role combines guest relations, event coordination, and attention to detail to create memorable experiences that exceed expectations.
Compensation
- $23 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
- More benefits and company perks information below.
Essential Job Functions
- Coordination of in-room guest services directory. Handle and service all guests’ and owners’ needs, in conjunction with an approved vendor list. Establish, when possible, appropriate commission between the vendors and staff.
- Ensure that all arriving guests are notified of room availability within the standard time frame. Assist in establishment of guest recognition program, and in the development of amenities and welcome gifts for repeat and VIP guests.
- Ensure all departments are aware of every aspect of activities and special events within the resort. Establish a weekly listing of all special events, times and directions for guests and guest services staff.
- Ensure the cleanliness of the lobby, front entrance, and guest registration area. Ensure the brochure rack is in accordance with the Marketing Department’s requirements.
- Coordinate with Guest Services to ensure all guests’ requests are handled in a satisfactory manner. Check VIP and owner units for proper cleanliness and condition before arrival. Notify Guest Services of return guests and welcome them appropriately.
- Other duties as assigned because every day is different in hospitality!
Skills + Qualifications
- Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
- Minimum 1 year experience in-person customer service role is a bonus.
- Excellent time management skills with the ability to change activity frequently and cope with interruptions
- Tech-savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
- This role involves frequent travel between worksites, so reliable personal transportation is essential.
- Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
- Must be dependable, self-motivated, and able to work independently while contributing positively to a collaborative team environment.
- Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.
Workplace Environment + Physical Requirements
- Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
- We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
- Reliable transportation required.
- Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.
Benefits + Perks
- Health/dental/vision insurance based on hours worked
- Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
- 401K retirement savings plan with immediate 100% company match on the first 4% you contribute
- Health & Dependent Care Flexible Spending Accounts based on hours worked
- Paid Vacation & Sick Time
- Employee Assistance Program (EAP)
- Employee Discounts
- Please visit our careers page to review our full benefits offerings
Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.
Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.
An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.