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Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America, thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

Why Onboarding at Vacasa

If Vacasa’s incredible growth didn’t make it obvious, we’re good at what we do. We’re hospitality professionals dedicated to the communities and teams that we work with. We’re the front-lines-problem-solvers who create worry-free experiences for our owners and guests. We think on our feet and respond with tailored solutions. Our team has the street smarts, ambition, and talent to turn every potential market into a Vacasa community. We live by a simple motto: happy team, happy owners, happy guests. Our people are what set Vacasa apart.

What we're looking for

We are looking for a skilled people leader who is comfortable navigating a production based environment and leading teams to success. This leader is comfortable pulling up to the Director level but also not afraid to get into the weeds. They will help to develop and implement process changes across sales, ops, product and more to improve the customer onboarding experience.

This position will support West Division markets and teams. Candidates must be located within the general area and able to regularly drive to local properties. More information in the Working Conditions section below. Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

What you'll do

• Manage and coach a team of leads through clearly defined success metrics
• Scale the teams as needed and facilitate training and coaching for high performing employees
• Support, create and regularly evaluate the development of process changes to continue to find efficiencies
• Support, create and regularly evaluate product developments to continue to build on a great customer journey
• Support, create and regularly evaluate analytics and reporting developments to measure SLA’s and KPI’s
• Support, create and regularly evaluate kick off & go live call initiatives for improved owner NPS
• Other duties, as assigned

Skills and Qualifications:

Education

• College degree or equivalent experience required

Technical Skills

• Team leadership experience; Remote team leadership experience a plus!
• Demonstrated communication, organization, and interpersonal skills
• Analytical mindset to drive reporting needs
• Ability to multi-task and persevere in a fast-paced dynamic environment with a sense of urgency
• A bias toward action: preferring to work in a fast-paced, agile environment
• A track record of taking ownership over projects and helping them succeed: you make solid judgments, have good intuition, and reach decisions quickly
• Clear and direct written and verbal communication skills
• Technical computer skills on all forms of hardware - laptops, tablets, and mobile devices
• Professional communication in email, phone calls, video calls, and texts
• Ability to work well under pressure in an agile, face-paced environment
• Excellent time management skills
• Ability to change activity frequently and cope with interruptions
• Highly responsive and reliable
• Prior management experience
• G-Suite experience
• Attention to detail

Compensation

• $50000 - $73000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

What you’ll get

• Health/dental/vision insurance—100% coverage option based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid vacation & sick days
• Employee Assistance Program
• Career advancement opportunities
• Employee discounts
• All the equipment you’ll need to be successful
• Great colleagues and culture
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.

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