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Retail Shop Supervisor at Sea Colony

Vacasa

Vacasa

People & HR, Operations
Bethany Beach, DE, USA
Posted on Monday, July 1, 2024

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we're looking for

The Sr Beach Shop Attendant will be responsible for providing excellent guest service as it pertains to guest registration/checking-In and Point of Sale transactions for the resort. This person will promptly address guest service needs, provide resort information, collect payment, and accurately manage cash receipts. This person will maintain the company’s expected high quality standards of services.

Compensation

  • $25.00 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
  • More benefits and company perks information below

What you'll do

  • Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit badges and parking permits, and provide resort information and area attractions details and directions.
  • Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and complete cashier and other reports.
  • Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up.
  • Make appropriate service recovery recommendations.
  • Promote teamwork and quality service through daily communications and coordination with other

Skills you’ll need

  • Ability to multitask and work in a fast paced environment
  • Ability to work Thursday through Monday
    • Days off are Tues/Wed
  • Excellent customer service skills
  • Ability to effectively problem solve, think outside the box to resolve guest complaints.
  • A minimum of one year experience
  • Microsoft Office or Google Suite experience

What you’ll get

  • Health/dental/vision insurance—100% coverage option based on hours worked
  • Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
  • Health & Dependent Care Flexible Spending Accounts based on hours worked
  • Paid vacation & sick days
  • Employee Assistance Program
  • Career advancement opportunities
  • Employee discounts
  • All the equipment you’ll need to be successful
  • Great colleagues and culture

Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.