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Lead Housekeeper



whistler, bc v0n, canada
Posted on Thursday, November 9, 2023

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we’re looking for

We’re searching for an exceptional individual to join our team as a Lead Housekeeper in Whistler, BC. This person is a hard-working individual who will embody our values while maintaining the supreme cleanliness of our homes. This person will manage a small group of housekeepers in Whistler, BC and work closely with the local management team.


  • $24.50 CAD / hour
  • $1000 SIGN ON BONUS! Paid in two segments - $500 paid after 30 days of employment. $500 paid after 90 days of employment.
  • More benefits and company perks information below

What you’ll do

  • Assist with managing housekeeping operations in Whistler, BC creating a welcoming environment for our guests and owners by ensuring homes are clean and cared for.
  • Conduct regular quality control inspections prior to guest and owner arrivals
  • Assist with scheduling, distribution of tickets, ordering and organizing supplies, as assigned by the manager
  • Manage an efficient and high-quality team of housekeeping personnel ensuring all are trained, effective, and adhere to Vacasa policies and procedures
  • Train and monitor use of company softwares such as housekeeping, payroll and room inspection tools.
  • Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency
  • Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets
  • As required, professionally clean and maintain Vacasa properties using cleaning procedures and products in conformance with prescribed company standards
  • Establish and maintain open, collaborative relationships within your department and throughout the company.
  • Provide cross-coverage for your manager and Co-Lead(s) when necessary
  • Other responsibilities as assigned - because every day looks different

The skills you'll need

  • Reliable transportation
  • Smartphone and personal email address
  • Driving inclement weather conditions as required
  • Availability to work Sunday through Saturday, early mornings and evenings as needed.
  • Ability to work well under pressure in a fast-paced environment
  • Lead by example while embodying our company values
  • Highly responsive and reliable
  • Strong attention to detail
  • Prior housekeeping experience preferred although we can teach you the Vacasa standard
  • Ability to stand, sit, and walk for an extended period of time.
    • Reach overhead and below the waist
    • Push, pull, and lift less than or equal to 20 pounds
    • Bend, stoop, squat, kneel, and twist
  • Adhere to all company policies and procedures
  • Reasonable comfort level with computers and smart devices
    • Access to the internet and the ability to check your email on a daily basis

What you’ll get

  • Extended Medical and Dental
  • Registered Retirement Savings Plan - company match
  • Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton-based applicants
  • Employee Assistance Program
  • Career advancement opportunities
  • Employee discounts
  • Employee recognition program
  • All the equipment you’ll need to be successful
  • Great colleagues and culture, monthly socials

We do not have staff accommodation available. Must be legally eligible to work in Canada.

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.