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Reservation Agent at Jeeves by Vacasa



Davenport, FL, USA
Posted on Saturday, October 28, 2023

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we’re looking for

Jeeves by Vacasa is seeking specialists who have the gift of revealing and understanding the needs of our guests. Our reservations specialists will be conscientious of each vacation they are helping our guests plan. This customer-centric position includes a great deal of email/phone contact with regular introductions to new technology. Candidates must have the ability to coordinate many tasks simultaneously, be flexible and energetic, and enjoy working in an entrepreneurial


  • $16 / hour
  • More benefits and company perks information below

What you’ll do

  • Create first impressions of our brand while building relationships with our guests
  • Be responsible for taking incoming phone calls, making outbound calls, and responding to emails and chats on a daily basis
  • Collect and process payments for reservations
  • Communicate internally with our team and field staff as needed
  • Other duties, as assigned

The skills you’ll need

  • Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
  • Professional in all forms of communications such as email, phone calls, video calls and texts
  • Ability to work well under pressure in an agile, fast-paced environment
  • Excellent time management skills with the ability to change activity frequently and cope with interruptions
  • Highly responsive and reliable
  • Strong attention to detail
  • Prior housekeeping experience a plus
  • Adhere to all company policies and procedures

Work environment and physical demands

  • Tech savvy - Knowledgeable and enthusiastic about basic and advanced technology
  • Exceptional communication skills - verbal and written
  • Efficient time management
  • Encouraging and positive attitude
  • Team player
  • Willingness to learn
  • Strong desire to grow
  • Attention to detail
  • Previous experience in sales and/or business development a plus
  • Previous hospitality industry related experience and bilingual skills preferred, but are not required
  • This is not a remote position

What you’ll get

  • Health/dental/vision insurance—100% coverage option
  • Employer Sponsored & Voluntary Supplemental Benefits
  • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
  • Health & Dependent Care Flexible Spending Accounts
  • Flexible vacation time
  • Paid sick days and holidays
  • Paid parental leave after one year of tenure
  • Employee Assistance Program
  • Career advancement opportunities
  • Employee discounts and
  • All the equipment you’ll need to be successful
  • Great colleagues and culture
  • Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.