Business Intelligence Analyst
Upshop
About Upshop:
Upshop is the market leader in Total Store Operations solutions for the Grocery and C-Store markets. We offer an AI-powered, SaaS platform connecting Fresh, Center, eCommerce, and DSD department operations to deliver a simplified, smarter, more connected store experience. Customers running Upshop realize significant improvements in sales, shrink, food safety and sustainability across the entire store. 450+ retail chain accounts trust our software in over 50k+ stores, 35 countries, and 3 continents.
Position Overview
The Business Intelligence (BI) Data Analyst is responsible for transforming raw data into actionable insights to support strategic decision-making. The right candidate will have very strong presentation and relationship-building skills. The BI Data analyst works closely with cross-functional teams, leveraging data visualization tools, statistical methods, and storytelling techniques to identify trends, opportunities, and performance improvements.
Key Responsibilities
Data Analysis & Reporting:
- Collect, process, and analyze large data sets to identify trends and insights.
- Create and maintain dashboards, reports, and visualizations using tools such as Power BI, Domo, and Excel.
Business Intelligence Development:
- Design and implement BI solutions to support organizational goals.
- Work closely with data science and data engineering teams to ensure data accuracy and integrity.
Stakeholder Collaboration:
- Partner with stakeholders to understand business needs and translate them into analytical requirements.
- Present findings and recommendations to leadership, Upshop customers, and other teams in a clear, concise manner.
Performance Monitoring:
- Track key performance indicators (KPIs) and metrics to measure business performance.
- Conduct root-cause analysis to address operational challenges or inefficiencies.
Continuous Improvement:
- Identify opportunities for process improvements and propose data-driven solutions.
- Stay updated on industry trends, emerging BI tools, and best practices.
Qualifications
Education:
- Bachelor’s degree in Computer Science, Mathematics, Statistics, Economics, or related field.
- Master’s degree a plus, but not required.
Experience:
- 2+ years of experience in a data analytics, BI, or similar role.
- Proven experience with BI tools such as Tableau, Power BI, Looker, or similar platforms.
- Prior experience with Domo strongly preferred
Technical Skills:
- Proficiency in BI platforms and data visualization tools.
- Hands-on experience with cloud-based data platforms (e.g., AWS, Azure, Google Cloud).
- Azure experience preferred
- Advanced SQL skills for querying and managing complex datasets.
- Strong understanding of database management, big data technologies, and data governance principles.
- Knowledge of machine learning and predictive analytics is a plus.
- Knowledge of Maui and/or C# a plus.
Soft Skills:
- Strong problem-solving and critical-thinking abilities.
- Deep understanding of how to interpret business needs and translate them into actionable data insights.
- Excellent communication and storytelling skills to convey insights to non-technical audiences.
- Ability to manage multiple projects and meet deadlines in a fast-paced environment.
Preferred Qualifications
- Prior experience in grocery or retail industries preferred.
- Advanced certifications in BI tools or data analytics.
Benefits/Perks:
- Competitive salary
- Employer-matched 401(K) plan
- Attractive paid time off policy
- Career growth and development opportunities
- Home office support set-up