Our SaaS platform enables multi-location brands and businesses to boost their online presence in a rapidly evolving world. From big to small, from Adidas to ZenPark, our client base probably includes some of your favorite brands.

The Past, Present, & Future

The Past: Founded in 2013 by two long-time friends, David Federhen and Florian Hübner, with a vision to improve the customer experience across the online and offline worlds, they created a platform that connected companies with local customers in a digital-first moment.

The Present: We're on a mission to put every single business on the map, and we believe every business deserves success, regardless of its size or location. Simply put, our location marketing platform helps our customers get found online and connect with customers through search, discovery, engagement, and conversion.

The Future: We're a growing company with a bright future. We've established ourselves as a rising thought leader through the introduction of Location Performance Optimization (LPO). Our AI strategy is gaining momentum and setting us apart in the market. Our agentic AI, 'UB-I,' moves us beyond features and functions to deliver true business outcomes. UB-I will work 24/7 to optimize location performance, driving engagement, visibility, and most importantly, measurable results. As AI changes search far beyond traditional SEO results, we are at the forefront of enabling our customers to reach theirs in this new era. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented, passionate people with an AI-first mindset to join us on our journey.

You and Us

We are more than 400 Uberallers, with more than 50 different nationalities in over 30 countries, who live and breathe our core values:

GROW TOGETHER 🌵

DEMONSTRATE PASSION & PERFORMANCE ⛰️

BE BOLD & DRIVE CHANGE ✊

BE CUSTOMER OBSESSED 🚀

So, what are you waiting for? If you're passionate, driven, customer-obsessed, and ready to be bold, we want you on our team! Apply now and let's grow together.

About the Role

As a Senior Customer Success Manager at Uberall, you will be a strategic partner to our most valuable international enterprise clients. This role is a unique hybrid, blending traditional Customer Success with a proactive, growth-focused Account Management mindset. Your primary responsibility is to maximize the value our clients get from the Uberall platform, ensuring long-term retention and satisfaction. Crucially, you will also be responsible for identifying and nurturing opportunities for expansion within your accounts. A background in a sales-oriented environment is highly valued. This experience is key to your ability to recognize new business needs, have strategic conversations with senior decision-makers, and generate qualified upsell leads for our sales team. You will act as the trusted advisor who drives customer success and acts as a key driver of growth within your existing accounts.

Your Responsibilities:

Strategic Account Management & Retention: Manage a portfolio of strategic enterprise accounts, acting as the primary point of contact for all strategic matters. Develop a deep understanding of your clients' businesses to ensure Uberall solutions deliver measurable ROI and value.
Proactive Growth Identification: Actively identify, nurture, and develop expansion opportunities within your accounts. You will be responsible for strategically positioning additional products and services and generating qualified leads and working towards defined retention and upsell targets.
Relationship Building: Build and maintain strong, long-lasting relationships at all levels of the client organization, from day-to-day contacts to VP/C-level decision-makers, to ensure alignment on long-term partnership goals.
Value Delivery & Renewal: Lead strategic conversations and executive business reviews to showcase the value delivered by our platform. Support renewals and mitigate risks through clear account planning and proactive issue resolution.
Cross-Functional Collaboration: Serve as the voice of the customer internally, providing insights to influence product development. Collaborate cross-functionally with Customer Operations, Pre-Sales, Product, and Marketing to deliver best-in-class service and support.

Your Profile:

5+ years of experience in Customer Success, Account Management, or a related SaaS/technology field.
A proven track record of managing enterprise customers with a strong focus on driving revenue growth.
Sales background (e.g., BDR, Account Executive) with experience in running the full sales cycle.
Exceptional communication skills with the ability to confidently lead conversations with VP and C-level audiences.
A consultative and strategic mindset with the ability to translate customer needs into business opportunities.
You are proactive, highly organized, and able to manage competing priorities effectively.
You are comfortable discussing KPIs, ROI, and metrics to showcase success and inform your strategies.
Fluency in English is required; additional languages are a plus.

What We Offer

A Mission with Meaning and Purpose: At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to succeed together with our partners, coworkers, and customers. Speaking of our customers, they're some of the most recognizable businesses in the world.

A Truly Human Culture: We’re famous for our culture. Uberallers live by our values. We’re open, collaborative risk-takers with a whole lot of passion and grit.

Flexibility to Fit Your Lifestyle: Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, and Barcelona. We also offer coworking access in Montreal, Paris, London, LA, and San Diego. Prefer to work remotely? That's fine by us! We'd love to meet your pets on a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support "work-ations."

A Piece of the Pie: Our pay and perks are competitive, and we review them regularly to ensure they stay that way. We grow together, so of course, all Uberallers are part of our long-term incentive program through VSOP/ESOP.

Emotional and Intellectual Connection: Events and alignment sessions—yes and yes! With the team, across functions, regionally, you name it—we love bringing people together. Uberallers share a lot of hobbies. Whatever you're into—reading books, baking, heavy metal, fostering kittens—you'll find kindred spirits on our team.

Health and Wellness: We prioritize your well-being with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.

All-Access Pass: Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you're always in the know.

Everyday Growth: We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to ensure our leaders have all the tools to bring out the very best in their teams. We also invest in your growth with a learning fund program, reinforcing our commitment to fostering a culture of continuous learning.

Top-of-the-Line Tech: MacBook Pro, magic mouse, second screen—need anything else? Just let the People & Culture team know.

Remember our "Grow Together" value from the beginning of the ad?

We mean it.

Everything starts with getting in touch. The best way to express your interest is by applying online. One of our real, human TA Partners will carefully read your profile and can't wait to hear from you.

In the meantime, let our "Uberall" social accounts give you some real-life impressions.

Diversity, Equity, Inclusion & Belonging

At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value: Grow Together. We're over 400 unique people with more than 50 nationalities working in over 30 countries, but we're all Uberallers. That means we’re collaborative, open-minded, and assume positive intent in everything we do. We don't judge, and we don't exclude.

Our flexible ways of working are designed to ensure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don't just think inclusion makes us stronger, we KNOW it.

Apply now

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