Junior Implementation Consultant - French or German
uberall
Spain
Posted on Nov 1, 2024
Help us bring people and businesses together
Our SaaS platform enables multi-location brands and businesses to boost their online presence. From big to small, from Adidas to ZenPark, our client base contains some of your favourite brands as well, we bet.
The Past, Present & Future
The Past: Uberall was founded in 2013 by David Federhen and Florian Hübner, two longtime friends with a vision to improve customer experience across the online and offline worlds. They created a platform that connected companies with local customers in the digital-first moment.
The Present: We're on a mission to empower businesses to thrive locally, and believe every business deserves success, regardless of size or location. Simply put, our location marketing platform exists to help our customers get found online and connect with customers through search, discovery, engagement, and conversion.
The Future: We're a growing company with a bright future, and our journey to become the global leader in location marketing is well underway. We have a passionate and diverse team, a comprehensive, intuitive platform, and a clear vision for the future. We're looking for talented and passionate people (like you 👋) to join us on our journey.
You and us
We are approaching 400 Uberallers, with 50+ different nationalities, who live and breathe our core values:
🌵 GROW TOGETHER
⛰ DEMONSTRATE PASSION & PERFORMANCE
✊ BE BOLD & DRIVE CHANGE
🚀 BE CUSTOMER OBSESSED
So, what are you waiting for? If you're passionate, driven, and ready to be bold, we want you on our team! Apply now and let's grow together.
As an Implementation Consultant, you are the main point of contact for delivering our solution to our international customers and resellers. You onboard, train and provide our partners with important product information on our Location Marketing Cloud (SaaS).
You bring a technical answer to our customers’ strategy and ensure they are built for long-term success with our solution. You are responsible for the technical implementation of our customers and accompany them at the highest level through the first application steps with our product. Not only the customer contact will be important in this position, but also the coordination, especially with our revenue as well as product teams.
Your Responsibilities:
- You will be responsible for the implementation of our solution and the onboarding of our customers
- You will ensure a smooth implementation, to increase early adoption and drive a successful collaboration between Uberall and our customers
- You will deliver an onboarding plan in accordance with the customer’s roadmap, by coordinating and collaborating closely with the teams involved in the process (Pre-Sales, Sales, Customer Success, Product…)
- Assessing, understanding and offering the best resolution to any challenge our customers wish to overcome
- You will be responsible for escalating misalignments identified throughout the onboarding via the appropriate internal channels (e.g. Jira, Salesforce)
- Your expertise about the directories we are working with (Google, Facebook…) will be a reliable asset to guide our customers towards success
- You will become familiar with our processes and support the rest of the Customer Operations department in their efforts to constantly develop and improve our Product knowledge, internally and externally
- You work on individual projects and bring your suggestions to the front when it comes to process improvements and optimization
- You strive for constantly enriching the available documentation, internally and externally
Your Profile:
- Fluent in English AND French or German.
- Relevant professional experience at a B2B software company in relation to a product requiring explanation, preferably in the areas of digital marketing, e-commerce or IT
- Experience in an Implementation/Onboarding Specialist role or similar, familiar with the technical requirements for delivering a SaaS solution to international customers
- Customer-facing experience, focus on increasing customer satisfaction and reducing customer churn through technical solutions
- You enjoy training, assisting and solving problems with great solutions
- You use all resources available to analyse something from a different angle and strive for your customers adoption and success
- Strong business acumen required, you are familiar with the Sales cycle and understand the stakes of our customers
- You can quickly familiarise yourself with new and complex technology
- Prioritising and organising yourself is essential to have your portfolio under control
- You already worked with ticketing and CRM systems in the past (e.g. Jira, Salesforce)
- You are tech-savvy (backend & API) and have experience with large datasets (Excel (advanced), SQL) and reporting tools (JIRA, Salesforce).
- Experience with management of Google Business Profile or Facebook Business Manager would be a strong asset
- You have experience working in an international team
- You are open to new ideas and approaches
- You can work independently and are comfortable working remotely
What we offer:
💜 A mission with meaning and purpose At Uberall, we foster genuine connections between local businesses and people. Our diverse team allows us to win together with our partners, co-workers, and customers. Speaking of our customers, they’re some of the most recognizable businesses in the world.
😁 A truly human culture We’re famous for our culture. Uberallers live by our values of mutual respect and boldness. We’re open, collaborative risk-takers with a whole lot of passion and grit.
🤸🏽♀️ Flexibility to fit your lifestyle Want to come to an office for collaboration? We’ve got space for you in Berlin, Amsterdam, Barcelona, Detroit, and London. We also offer co-working access in Montreal, Paris, LA and San Diego. Prefer to work remotely? Fine by us! Bonus points if we meet your pets in a video call. If working from another country is legally possible for you and within a reasonable time zone, we happily support work-ations.
💸 A piece of the pie Our pay & perks are competitive, and you better believe we review them on the regular to make sure they stay that way. We grow together, so of course all Uberallers are part of our long-term incentive program through VSOP/ESOP.
♺ Emotional and intellectual connection Events and alignment sessions - YES and YES. With the team, cross-functions, regional, you name it - we love bringing people together. Uberallers share a LOT of hobbies. Whatever you’re into – reading books, baking, heavy metal, fostering kittens . . . you’ll find kindred spirits on our team.
🧘 Health and Wellness We prioritize your wellness with generous holiday time, paid parental and circumstantial leave, and individualized health and wellness opportunities depending on your location.
⭐️ All-access pass Get immersed in Uberall from day one. Your onboarding is packed with a deep dive into our values, insights into all our departments, and a chance to ask the CEO anything. We come together monthly for our town hall and product showroom so you’re always in the know.
🌵 Everyday growth We support you on your non-stop learning journey. We offer development dialogues, live workshops on topics like resilience and feedback, and a Leadership Academy to make sure our leaders have all the tools to bring out the very best in teams. We also invest in your growth with a learning grant program reinforcing our commitment to fostering a culture of continuous learning.
🖥 Top-of-the-line tech MacBook Pro, magic mouse, 2nd screen . . . Need anything else? Let the People & Culture team know.
Remember our "Grow Together" value from the beginning of the ad?
We mean it.
🌵🏔✊🚀
Everything starts with getting in touch. The best way to express your interest is by applying online. We will be carefully reading your profile and can't wait to hear from you.
In the meantime, let our "Uberall" social account give you some real-life impressions.
👥 Diversity, Equity, Inclusion & Belonging:
At Uberall, we believe inclusion unlocks the potential of diversity. It’s right there in our number one core value – Grow Together. Sure, we’re approaching 400 unique people with over 50 nationalities working in 30 different countries, but we’re all Uberallers. That means we’re collaborative, open-minded, and assume positive intent in everything we do. We don’t judge, and we don’t exclude.
Our flexible ways of working are designed to make sure each and every Uberaller belongs and thrives, no matter their background, abilities, or lifestyle. We don’t just think inclusion makes us stronger, we KNOW it.