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Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. By automating and enhancing event operations, we help create thousands of unforgettable experiences each year at your favorite restaurants and venues.

The Senior Software Engineer In Test (SSEIT 1) is responsible for delivering and maintaining automation across the test pyramid. This will include automating user journeys in an end-to-end workflow, developing a framework, migrating an existing automation suite, and assisting developers with integration testing for new feature development.

This individual will work closely with Developers, DevOps, and the QA Automation Lead to scale automation while maintaining test reliability and execution efficiency. The SSEIT 1 leverages knowledge of test design and implementation to help guide developers in shifting left and hardening the SDLC.

Location: Open to remote candidates eligible to work in the United States. A hybrid work schedule is available for candidates near the Concord, MA office.

Travel Expectations: For candidates located outside of the Concord, MA area - initial onboarding at the Concord, MA office, followed by periodic in-office visits and travel for company events.

What You'll Do:

Deliver Comprehensive Test Coverage and Framework Architecture

• Help build a scalable, composable framework to make test development more digestible.

• Create, maintain, and scale End-to-End test automation that covers robust user workflows.

• Act as a floating resource to assist developers in new feature test automation.

• Help migrate a Cypress/BDD framework to Playwright in an OOP architecture.

• Collaborate with DevOps to maintain pipeline health and regression test runs.

Champion Quality Across the Organization:

• Act as a guiding resource to developers in a shift-left mindset.

• Partner with Product, Engineering, DevOps, Performance, and UAT teams to ensure test scenarios reflect real-world hospitality use cases.

• Triage test failures and delegate to appropriate Scrum teams.

• Ensure early detection of usability, performance, and edge-case issues.

• Other related duties as assigned.

What We Are Looking For:

• 5-7+ years of QA/Dev experience, including 3+ years in a primarily test-automation focused role.

• Deep hands-on experience with modern testing frameworks (RSpec, Cypress, Playwright, Vitest).

• Proven track record in building automation pipelines integrated with CI/CD (GitHub Actions, Jenkins, etc.).

• Solid understanding of web technologies: JavaScript, React, HTML/HAML.

• Familiarity with cloud platforms (preferably AWS) and DevOps practices.

• Self-motivated with strong communication, collaboration, and prioritization skills.

• A customer-focused attitude with the ability to build rapport across teams.

Preferred Experience:

• Experience as a software engineer, particularly in Rails or full-stack environments.

• Familiarity with AI tools to accelerate QA (e.g., test generation, root cause analysis).

• Knowledge of observability and SAST/DAST tools (e.g., New Relic, SonarQube, OWASP).

• A background in hospitality technology is a plus.

Base Compensation Range:

• $130,000 - $150,000 annually
  

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team. We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.