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Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

If you are enthusiastic about hospitality and want to be a part of an innovative and cutting-edge solution, it’s time to join us in our mission to revolutionize the industry here at Tripleseat!

Are you an experienced product leader who thrives on driving innovation and bringing impactful software to life? Join Tripleseat as a Manager of Product Management, where you will not only lead and develop a high-performing team but also play a key role in shaping our product roadmap and guiding our next wave of product growth.

This is a fully remote position. Candidates will be required to complete initial onboarding at our Concord, MA office.

What you will do:

Leadership and Team Development:

• Help lead and mentor a team of product professionals, providing guidance on product roadmap development and execution.

• Drive a culture of innovation, continuous improvement, and excellence within the product development teams.

• Support overall team health by driving operational discipline, workflow consistency, and the effective use of our product tech stack to meet team KPIs.

Product Strategy and Roadmap Alignment:

• Oversee and guide product teams in the creation and management of the product roadmap.

• Facilitate strategic discussions and decision-making processes related to the evolution of the product roadmap.

• Help PMs establish meaningful success metrics and support lightweight data analysis to inform prioritization and performance tracking.

Cross-Functional Execution and GTM Enablement:

• Serve as a strategic liaison across engineering, sales, marketing, support, and customer success to ensure smooth execution of product initiatives.

• Support GTM motion by helping coordinate cross-functional agendas, aligning stakeholders, and ensuring teams are prepared for launches.

• Maintain and optimize the product tech stack (Aha, Pendo, etc.) to improve visibility, process efficiency, and cross-functional collaboration.

Product Lifecycle Management and Quality Ownership:

• Oversee key stages of the product lifecycle from discovery through launch, ensuring teams deliver customer value efficiently and predictably.

• Strengthen UAT, release validation, and quality processes through close partnership with Product Analysts and QA.

• Identify and operationalize ways AI can streamline product workflows, improve execution efficiency, and support data-informed decision-making.

Enablement and Documentation:

• Evaluate emerging AI tools and partner with cross-functional teams to drive responsible adoption that improves velocity and quality.

• Ensure product documentation, internal training, and external enablement materials are accurate, up to date, and effective.

• Partner with PMs and GTM to ensure product changes and launches are fully understood, operationalized, and adopted across the organization.

• Oversee the development and maintenance of comprehensive product documentation for internal and external stakeholders.

What we are looking for:

• Proven experience leading product development in a SaaS B2B environment.

• Strong strategic thinking, prioritization, and cross-functional decision-making skills.

• Experience managing and developing product teams.

• Excellent communication skills with the ability to influence both technical and non-technical audiences.

• Understanding of agile development processes and effective partnership with engineering.

• Plus: experience with product tooling (Aha, Jira, Pendo) and comfort working with data and success metrics.

What We Offer:

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

Base Compensation Range:

• $130,000 - $150,000 annually
  

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Here at Tripleseat, we make sure that everyone has a seat at the table. That’s why we’re proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are committed to fostering a company-wide culture centered around inclusion, diversity, and equity. Tripleseat empowers all team members to realize the full potential of themselves and others. Everyone Valued – Everyone Included.