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Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. By automating and enhancing event operations, we help create thousands of unforgettable experiences each year at your favorite restaurants and venues.

The Opportunity:

We’re looking for an Senior Manager of Revenue Operations, Data & Insights to build and lead our data function across Sales Ops and Marketing Ops. This is a critical player/coach role reporting into the VP of Revenue Operations & Strategy, where you’ll lay the foundation for a trusted, scalable, and insight-driven revenue data program.

You’ll be responsible for building a high-performing team, owning reporting and analytics, and partnering closely with Finance and RevOps leadership to ensure board-level confidence in our data. If you’re excited about creating a single source of truth, launching predictive AI capabilities, and turning data into actionable insights, this is your opportunity to make an outsized impact.

Location: This is a fully remote position open to candidates in the U.S. or Canada. They will be required to complete initial onboarding at our Concord, MA office.

What You’ll Own:

Data Strategy & Governance

• Establish and enforce data accuracy, validation, and governance standards across Sales, Marketing, and GTM systems
  
  

• Build a data dictionary and trusted “single source of truth” for revenue reporting
  
  

• Drive adoption of consistent definitions (AQL, MQL, SQL, attribution, bow-tie funnel metrics) across GTM teams
  
  

Analytics, Reporting & Insights

• Own end-to-end reporting for Sales Ops and Marketing Ops: pipeline, forecast, bookings, attribution, and campaign performance
  
  

• Deliver evergreen, board-ready reporting in partnership with Finance
  
  

• Provide proactive insights on trends, risks, and opportunities by identifying leading and lagging indicators
  
  

• Build dashboards and scorecards that enable GTM leaders to take action on performance gaps
  
  

• Deliver data-backed insights to inform process design and improvements, including bookings credit, add-ons, segment-level performance, and deal desk workflows
  
  

Forecasting & Revenue Process

• Lead forecasting, pipeline reviews, and OKR tracking to drive accuracy and accountability
  
  

• Partner with Sales Ops and Marketing Ops leaders to align reporting with GTM strategy
  
  

• Translate complex data into clear, actionable insights for GTM and executive leadership
  
  

AI & Advanced Analytics

• Evaluate, implement, and scale predictive AI and enrichment tools that improve forecasting, pipeline conversion, and data quality
  
  

• Stand up AI-driven forecast scoring and usage/adoption KPIs to measure AI’s impact on GTM workflows
  
  

• Stay ahead of emerging BI and AI capabilities and bring forward tools that accelerate GTM performance
  
  

Tech Stack & Budget Management

• Oversee BI tools (Looker, Tableau, Salesforce Analytics/Einstein) to ensure scalable, reliable reporting
  
  

• Act as Salesforce Admin for data-related needs, with the ability to configure and troubleshoot when required
  
  

• Partner with other RevOps teams to ensure full integration and efficiency across the GTM tech stack
  
  

• Support the VP of RevOps & Strategy in managing the RevOps tech stack budget, evaluating vendor ROI, and building business cases for new investments
  
  

Revenue Growth Levers

• Partner with Sales leadership to design, analyze, and measure sales contests, spiffs, and incentive programs
  
  

• Provide reporting to ensure contests drive desired behaviors and ROI
  
  

• Surface insights on which levers (pricing, campaigns, contests, enablement) most impact bookings growth
  
  

Segment-Level Reporting & Economics

• Own segment taxonomy and CRM mapping standards to ensure consistent reporting across SMB, Mid-Market, Enterprise, and Hotels
  
  

• Launch dashboards by segment for pipeline, conversion rates, CAC, and LTV:CAC
  
  

• Partner with Finance to define CAC methodology and attribution rules for accurate customer economics
  
  

Funnel Conversion & Lifecycle Optimization

• Build SLA compliance reporting across Marketing → Sales → CS
  
  

• Deliver insights into funnel bottlenecks and handoffs with clear benchmarks for improvement
  
  

• Extend visibility across the full bow-tie funnel, including expansion, renewal, and upsell performance
  
  

Annual Planning & Board Support

• Deliver scenario modeling, forecast analytics, and board-ready data packs to support annual planning, QBRs, and SKO
  
  

• Provide proactive recommendations to explain pipeline trends, conversion shifts, and bookings performance
  
  

Team Leadership

• Build and mentor a high-performing data and insights team
  
  

• Serve as a player/coach—hands-on with analysis while developing talent around you
  
  

• Create a culture of trust, precision, and curiosity in how data is used to drive decisions
  
  

What We’re Looking For:

• 7–10+ years in Revenue Operations, Business Intelligence, or Data & Insights roles within B2B SaaS or tech
  
  

• Proven experience building trusted, reliable reporting functions across Sales Ops and Marketing Ops
  
  

• Strong command of Salesforce, including Salesforce Admin certification (or equivalent experience)
  
  

• Expertise with BI tools (Looker, Tableau, Salesforce Analytics/Einstein) and enrichment tools (ZoomInfo, Clearbit, etc.)
  
  

• Demonstrated success in forecasting, scenario planning, and pipeline analytics
  
  

• Ability to evaluate and implement predictive AI and automation tools for GTM teams
  
  

• Strong credibility with GTM leaders and Finance; able to partner cross-functionally to influence outcomes
  
  

• Hands-on leader with experience building and coaching high-performing teams
  
  

Success Looks Like:

• Increased trust in data across GTM, Finance, and Executive teams
  
  

• Accurate, board-ready reporting that drives clarity and confidence in performance
  
  

• Clear insights into pipeline health, bookings, and funnel trends across all GTM segments
  
  

• Predictive AI and BI tools embedded into GTM workflows to improve efficiency and accuracy
  
  

• A scalable data function that enables growth at every stage of the funnel
  
  

• Sales contests and spiffs that meaningfully improve motivation and results while staying tied to strategic objectives
  
  

• Smart budget management ensuring the right tools are funded, efficient, and delivering ROI

• SLA compliance reporting and bow-tie funnel visibility that improves handoffs, renewals, and expansion

Base Compensation Range:

• $145,000 - $160,000 annually
  

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission.
The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.