Implementation Specialist
The simPRO Group
Job Context
As an Implementation Specialist (internally known as Consultant), you’ll be at the heart of our client experience - guiding new customers from onboarding through to long-term success. You’ll deliver impactful training, support clients in adopting key workflows and provide data and design expertise that helps them unlock real value from our platform. If you enjoy building relationships, solving problems and seeing the direct impact of your work, this role is for you.Location: Leeds (LS15) or Reading (RG1), on-site.
What You’ll Do
Deliver engaging training on core customer workflows, enabling clients to confidently adopt and embed our products into their business.
Provide data and design support, including creating reports and output documents that drive meaningful insights and outcomes.
Collaborate with senior team members to support onboarding and expansion projects for new and existing clients.
Analyse moderately complex challenges, using sound judgement to assess situations and recommend effective solutions.
Build and maintain strong product knowledge, staying up to date with new features and releases.
Apply business acumen and industry insight to deliver practical, value-driven outcomes for customers.
Contribute to customer engagement initiatives, including outreach campaigns and interactive workshops or group learning sessions.
Facilitate training in both virtual and in-person settings; occasional travel may be required.
What You’ll Bring
Previous experience in a similar role would be highly advantageous.
A professional and consultative approach.
Excellent training delivery skills, with an ability to tailor methods to suit different needs.
Experience supporting end customers with Software or Web products.
Understanding of business processes and workflows.
The ability to prioritise, meet deadlines and deliver rapid outcomes.
Confidence to adapt and learn new programs and systems.
What We Can Offer You
A generous annual leave entitlement plus a personal leave entitlement
Private Health Insurance
Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
Life Insurance
Company pension scheme, with an uncapped 5% employer contribution
Generous Parental Leave Program
Paid Volunteer Leave Days
Public Holiday Exchange Scheme
Talent Referral Programme – get rewarded for referring a friend to join our team!
Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
A discounts and cash back scheme
Casual dress and relaxed office environment
Opportunities for career progression and development
Diverse training & internal networking opportunities across all of our product lines
Service recognition awards
Click here to find out more about working at Simpro Group!
Our Core Values
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.
If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV/Resumer.
Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.