Junior IT Support Administrator
The simPRO Group
First Things First - What We Can Offer You
- Leave to foster personal connections, health & overall well-being
- Employee Assistance Program
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
- Talent Referral Program – get rewarded for referring a friend to join our team!
- Casual dress and relaxed office environment
- Fun team camaraderie and events
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- A range of other fantastic benefits!
- Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions
The Job
The Junior IT Support Administrator is responsible for providing technical support to end-users, assisting in the maintenance of IT systems, and ensuring the smooth operation of hardware and software.What You’ll Do
Sourcing, ordering, assembling, configuring, installing, dispatching and maintaining IT hardware
Assemble and configure IoT hardware and dispatch to clients, followed by remote support/on-site installation assistance and maintenance
Configuring and dispatching of GPS trackers and related hardware to clients and organising installation followed by remote troubleshooting
Setting up and maintaining employee workstations and providing in office and remote desktop support
Assist with the maintenance of the office internet, intranet, data network and VoIP systems
Assist with various Salesforce Administration tasks, data sorting/analysis and transformation of system data
Complete tasks/work on cases assigned via Salesforce
Assist with inducting new starters by preparing IT Starter Packs for new employees
Creating Simpro builds for new starters and dummy builds for job candidates
Setting up new starters on systems (including Mattermost, Google Suite, Global Phone List etc.) and removing leavers
Configure and dispatch hardware to staff and clients, ensuring new equipment is ‘signed out’ by new employees and logged on Salesforce
Assist with ensuring the return of all hardware and equipment of leavers
Maintain and troubleshoot devices and systems, hardware, and software
Update and ensure the accuracy of inventory of all company hardware assets
Continually review work practices and recommend ways in which practice, systems and/or processes can be improved.
What You’ll Bring
Friendly, approachable and passionate about delivering excellent internal customer service
A positive can-do attitude
A natural problem solver (not problem finder!)
Ability to be discreet, professional and maintain confidentiality
Experience providing IT, hardware and software support in a busy environment
The ability to use initiative and demonstrate resourcefulness
Resilience and ability to work independently (and remotely)
Excellent time management skills, and the ability prioritise and meet tight deadlines
Knowledge of hardware and software installation, troubleshooting and maintenance
Excellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship with all departments
Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.