Customer Success Manager
The simPRO Group
First Things First - What We Can Offer You
- Leave to foster personal connections, health & overall well-being
- Emloyee Assistance Program
- Generous Parental Leave Program
- Paid Volunteer Leave Days
- Public Holiday Exchange Scheme
- Delicious, free, chef-prepared lunch daily on site
- Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
- Talent Referral Program – get rewarded for referring a friend to join our team!
- Casual dress and relaxed office environment
- Fun team camaraderie and events
- Opportunities for career progression and development
- Diverse training & internal networking opportunities across all of our product lines
- A range of other fantastic benefits!
- Check out our website for more about working at Simpro Group https://www.simprogroup.com/uk/company/careers#positions
The Job
At Simpro, we don’t just offer software - we empower businesses to run better. As a Customer Success Manager for our Growth Clients, you’ll be the key connection between Simpro and the businesses that rely on us every day. Your mission? Build trusted relationships, drive product adoption, and help our customers unlock real value from their investment - ensuring they stick, succeed, and scale with us.What You’ll Do
Maintaining regular, planned communication with the nominated accounts with a focus on the retention of our customer base.
Guide the customer throughout the Simpro Group journey and facilitate all resources offered.
Identify inefficiencies between the customer and their software, inefficiencies with workflows and assistance with updating customers on additions to the software.
Drive customer satisfaction through a number of support and account based activities, including supporting customers (phone, site calls, emails).
Be a trusted advisor and source of advice for customers and colleagues and ensure customers receive regular updates on Simpro Group.
Understand customer issues and capitalise on these opportunities (when appropriate) through selling revenue-generating products and additional training to existing customers.
What You’ll Bring
Experience in a customer-facing role - ideally in Customer Success, Account Management, or Implementation within a SaaS or technology-driven environment.
A customer-first mindset with a passion for helping businesses succeed.
Confidence working cross-functionally to solve problems and drive impact.
Strong relationship-building skills - you're able to connect with stakeholders from frontline users to senior decision-makers.
A natural curiosity for technology and a talent for making the complex feel simple.
Previous experience with business process software or service-oriented platforms (a bonus, but not essential).
Excellent communication, troubleshooting, and problem-solving abilities.
Resilience, adaptability, and a team-first attitude - you thrive in fast-moving, collaborative environments.
Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:
While experience in the above areas will be highly considered, it’s important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:
We Are One Team
We Are Customer Centric
We Are Growth Minded
We Are Accountable
We Celebrate Success
Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply. .
Visit simprogroup.com/au/company/careers to learn more about us and our values.
We would like to take this opportunity to thank all candidates for their application.
*Please note, no agencies will be accepted in the recruitment of this role.