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The Senior Manager, Customer Success will improve customer retention, adoption, and value realization by leading Customer Success teams that deliver consistent execution, realistic customer expectations, and proactive risk management across segments and complex customer portfolios. In this role, the Senior Manager serves as a strategic leader and performance owner, responsible for translating departmental strategy into measurable team results, developing managers and CSMs, overseeing renewal readiness and customer escalations, improving coverage models and playbooks, and leading cross-functional initiatives with Sales, Support, Implementation, Product, Engineering, and Professional Services.