EMR Implementation Specialist
Sunwave Health
Delray Beach, FL, USA
Posted 6+ months ago
- Stays abreast with the latest Sunwave EMR platform improvements as well as industry changes in order to understand the most optimal configurations and implementation for clients
- Consults with the client and internal experts throughout a discovery process to identify the scope of implementation – including workflow analysis, baselines, challenges, solutions, and project roadmap.
- Analyzes data to determine the appropriate implementation such as leveraging alternate methods and procedures, changes in processing methods and practices, modification of data, or customization of the platform.
- Advises client on alternate methods of solving need or problem, or recommends specific solutions using the Sunwave EMR platform.
- Manages on-time and competent delivery of platform customization and form build-out.
- Delivers clear and concise training and support to client teams and key personnel on all aspects of the platform.
- Adapts training message and style based on client workflow and audience competency.
- Maintains accurate client and non-client time reporting in Salesforce and Smartsheets.
- Communicates regularly updates to the Director of Operations and client.
- Identifies and communicates client issues, concerns and risks as soon as the issue or potential risk is identified.
- Builds client confidence with an efficient and thorough implementation process.
- At least two to three years of experience in a similar role
- Bachelor’s degree in Business, Communications, MIS, Computer Science, or related fields
- Expertise in logical problem solving, process improvement, and customer service
- Ability to manage customer relationships and projects effectively and efficiently, while keeping projects on schedule and under budget
- Excellent verbal and written communication skills
- Basic technical knowledge of MS Office, Salesforce, and project management tools
- Experience in the Behavioral Health Treatment industry is a plus