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About Our Company

Stova is the definitive event technology platform with solutions designed to power the full lifecycle of events, irrespective of size, format, or complexity. Stova’s robust platform offers event organizers a comprehensive set of tools to plan, engage, experience, and measure their events. For more information visit stova.io.

Position Overview

Stova is seeking a motivated, detail-oriented, and customer-focused Account Manager to support the retention and growth of customer base. This role is ideal for someone who thrives in a fast-paced environment, manages high account volumes with confidence, and approaches client relationships with a value-driven and consultative mindset. The Account Manager will play a critical role in driving renewals, identifying expansion opportunities, while maintaining a high standard of customer experience throughout.

Key Responsibilities

• Serve as the primary point of contact and trusted advisor for assigned customer accounts
• Drive customer retention and revenue growth by delivering consistent, measurable value
• Manage a high-volume portfolio through scalable engagement strategies, digital outreach, and marketing automation
• Balance customer advocacy with business objectives to support long-term partnership success
• Maintain deep knowledge of Stova products, features, and positioning to effectively guide customers and identify opportunities
• Accurately forecast renewals, risk, and expansion opportunities on a weekly basis
• Partner cross-functionally with internal teams to ensure alignment, customer success, and a consistently excellent customer experience
• Build strong relationships with stakeholders by proactively addressing challenges, identifying opportunities, and driving adoption and engagement

Education, Experience & Skills

• Bachelor’s degree or an equivalent combination of education and relevant professional experience
• Minimum of 3 years of account management or renewals experience within the event technology or related industry
• Proven ability to meet or exceed sales and retention targets
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• High level of technical aptitude and comfort communicating semi-technical concepts to customers
• Excellent written and verbal communication skills in English
• Self-motivated, results-driven, and adaptable in a dynamic, entrepreneurial environment

Behaviors & Attributes

• Exceptional communication and interpersonal skills
• Strong collaboration skills across internal teams
• Comfortable advising customers in a fast-paced setting
• Highly responsive and attentive to customer needs
• Entrepreneurial, authentic, and team-oriented

Our success is based on the respectful, fair treatment of all employees, candidates, clients, and vendors regardless of differences. We foster a work environment that is diverse and inclusive. We proudly adhere to all anti-discrimination legislation. We do not tolerate any type of discrimination against or harassment of our employees, or any of our affiliates. If you are looking to join a team that values a diverse range of backgrounds, opinions, and skills, we would like to meet with you.