Join our community of growth stage businesses

Location: Paris (Boulogne-Billancourt) - hybrid
Language Skills: Native-level French required, proficient in English (business and technical). Additional European language is a plus, with Spanish or Italian preferred.

About SightCall

SightCall is the industry leader in advanced visual assistance technology. Founded in 2008, SightCall’s VISION platform integrates multi-modal AI, including computer vision and generative AI, AR and live video to transform the way that enterprises provide service. The SightCall VISION platform is designed for seamless integration into existing enterprise systems, enabling real-time, AI- and AR-enhanced support across various industries, enhancing customer satisfaction, improving operational efficiency, and reducing CO2 emissions.

About the Role

As a Solutions Engineer at SightCall, you will play a crucial role in leading technical pre-sales engagements with our top-tier Fortune 1000 / Global 2000 enterprise clients. Key members of the field sales team, SEs wear a variety of ‘hats’, from high level product demonstrations to explaining multi-modal AI concepts, to integrations and business process design. This strategic role offers significant opportunities to enable customer and sales success via the VISION platform and to have a direct impact on SightCall’s product roadmap.

Responsibilities

• Engage across all stages of the customer sales cycle, from product demonstrations and presentations to solution architecture and RFI/RFP responses.
• Scope and manage Proof of Value evaluations, creating robust joint evaluation plans with SightCall prospects.
• Partner with in-region sales Account Executives, Account Managers, Global SEs, Professional Services, Customer Success, Technical Account Manager and Product Management teams to expand new business, enhance product features, and share best practices.
• Serve as a Subject Matter Expert on SightCall’s products, key integrations, and the application of multi-modal AI and AR in visual assistance.
• Provide insights and support at regional trade shows, events, and to channel partners.

Requirements

• Minimum of 3 years in customer-facing technical roles such as sales/solutions engineering or customer success, focusing on enterprise clients.
• Strong experience in SaaS solutions, with experience of contact centre or CRM SaaS solutions preferred. Experience in at least two of the following is preferred, but not essential:
  • Cloud/SaaS technologies - scalability, cloud providers, security, encryption
  • RESTful APIs - Integrations & web development
  • Single Sign-On protocols - oAuth2.0, SCIM, SAMLv2

• CRM & Call Center Integrations - Salesforce, Genesys, Microsoft Dynamics, ServiceMax, Zendesk, ServiceNow

• • Video/Web Collaboration Technologies – WebRTC, SIP, Media flow, call control
  • Generative and Computer Vision AI
  • AR Frameworks - ARKit, ARCore, Unity
• Proven ability in value or solution selling within a consultative sales environment.
• Exceptional customer-facing skills, including the ability to deliver compelling presentations and demonstrations.

Why Join SightCall?

At SightCall, we recognize that innovation is driven by people. We are committed to fostering an inclusive and diverse environment that encourages creativity and collaboration. We offer competitive salaries, comprehensive benefits, and substantial opportunities for career advancement.

Recruitment Process

After initial application and CV screening, we will contact you to arrange:

• Introductory interview with HR
• Technical interview with hiring manager
• Interview with COO
• Offer

In exceptional cases, stages may be either added or removed. The recruitment process is designed to be collaborative and to find a mutual fit for both the candidate and SightCall. As such, please do not hesitate to ask questions at any point during the hiring process. SightCall is committed to providing candidate feedback, if asked, for all candidates who progress to an introductory interview or later for this position.