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WHO WE ARE

Trusted by 700+ institutions to build communities and drive retention, Ready Education is the leading mobile student engagement platform (7 million active users) on a mission to improve student success in higher education worldwide.

As one new SaaS company, formed in 2021 from StuComm (NL), Collabco (UK), and Ready Education (NA), we’ve entered a period of aggressive growth. The opportunity to work on a new global software platform makes it an exciting time to join in.

ROLE PURPOSE

The Manager of Implementation and Professional Services will report to the Chief Services Officer, and is responsible for overseeing a team of Implementation and Technical Consultants who deliver onboarding, training and integration services to new and existing clients at Ready Education.

KEY STAKEHOLDERS

The Manager of Implementation and Professional Services will work closely with:

• Executive Leadership Team (ELT)
• Client Services Leadership Team
• Client Success
• Sales
• Product Management
• Engineering

MAIN RESPONSIBILITIES

• Lead a team of Implementation and Technical Consultants that are responsible for onboard new clients onto Ready Education’s product(s)
• Drive improvements in the delivery of implementation and professional services to drive high CSAT (Customer Satisfaction) Scores
• Own the tracking and reporting of OKRs including implementation CSAT, time-to-value, and billable hour utilization
• Deliver monthly or quarterly presentations to the ELT on OKR status and/or the implementation pipeline as required
• Assign projects and work to members of the team in an organized, timely and equitable manner
• Work closely with Support, Product and Engineering to create documentation for new features, and implementation/activation guides
• Serve as a point of contact for client communications and escalations where needed
• Responsible for supporting Professional Services and providing strategic recommendations for client renewals
• Serve as Subject Matter Expert (SME) for Ready Education products and services
• Conduct 1:1s and performance reviews with direct reports
• Participate in company-wide projects or initiatives as required

Note: This role may require:

• Travel for up to 10% of the year to attend conferences or visit clients
• Potential for work outside of standard business hours

ESSENTIAL REQUIREMENTS OF THE ROLE

• Must have a bachelor's degree in a relevant field such as business, finance, economics, information technology or a related discipline.
• Must have at least 3 years experience with leading a technical team, preferably in the Higher Education or EdTech sector
• Must have technical skills in integrations and/or implementation services

WHAT YOU CAN EXPECT FROM US

• A chance to work towards an amazing mission of helping students succeed as a team member of a global tech startup
• Remote first work environment: Ability to work from anywhere in North America with flexible hours
• Generous paid vacation time
• A chance to travel while working remotely
• Continuous learning and growth culture with many opportunities to develop professionally
• Health Benefits including health, dental, vision, company funded life & disability insurance and identity protection
• Participation in matching 401K plan
• Team bonding activities
• Professional development opportunities
• Home Office Set up support with a company laptop & equipment
• A chance to work with a global collaborative, friendly and diverse team
• And Company Swag!

Although this role is 100% remote, the person in this position should be expected to travel for certain customer / industry / company events and engagements as necessary.

Ready Education is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.