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RamSoft, Inc., headquartered in Toronto, Canada, is a global leader in Web based Radiology Solution. Our teams are present in USA, India, South Africa and Vietnam. Through 30 years of innovation in web radiology, we have provided several award-winning solutions to healthcare providers around the world. With the state-of-art software and services, we are uniquely positioned to help Hospitals, Clinics and Physicians to deliver effective patient care. We love to innovate, we are in the process of building a new technology platform that will help save more live and improve patient care.

RamSoft is headquartered in Toronto, Canada. We are also present in USA, India, South Africa, Brazil, Mexico and Vietnam. RamSoft India's office is located in India, Bangalore and this role is open to local and remote candidates.

Reports to: IT Operations Manager

Job Level: Individual Contribution.

What will you do in RamSoft?

• Participate in system design and planning sessions for the development and maintenance of corporate IT systems.
• Maintaining accurate documentation and diagrams of IT systems.
• Monitor and report on system performance and key systems metrics.
• Provide technical support and troubleshoot user problems.
• Analyze system performance and recommend improvements.
• Design and maintain infrastructure systems and business application servers.
• Perform hardware and software installations, and operating system patching.
• Suggest improvements to internal support procedures.
• Participate in planning and making recommendations for distributed and enterprise hardware systems management software and architecture.
• Provide general systems administration tasks including system configuration management, OS installations, security updates, and urgent system patching.
• Handle all day-to-day tasks and operational activities regarding troubleshooting and maintaining office servers, networks, and employee-specific equipment such as computers, printers, scanners, telephones, headsets, etc.
• Configure, stage and ship server and workstation-related hardware.
• Set up new hires with the appropriate equipment, assist with workstation arrangements, install applicable software/hardware/wiring, order equipment, and assist with IT Orientation Tasks.
• Train staff on IT-related Equipment and Applications.
• Responsible for administration of infrastructure maintenance and upgrades for Internal Resources (Software and Hardware).
• Implementation, Support, Administration, and Management of Windows 10/11 and Server 2012R2/2016/2019/2022 Operating Systems.
• Manage user issues on a timely basis, updating tickets for accurate record-keeping.
• Assist with the preparation of hardware, virtual machines and virtual network infrastructures for Customer-facing Demos.
• Monitor the performance of remote systems and perform performance tuning as necessary.
• Automate repetitive tasks
• Perform other related duties as required.

What will you bring to RamSoft?

• 3-5 years of experience in systems (hardware and software) configuration, automation, and support or working in a related role.
• Must be personable, communicate well, display patience and the ability to provide training and assistance to computer or technology users.
• A high level of written and verbal communication skills is required to interact with and provide training to employees.
• Proven ability to work well under minimal supervision.
• Ability to make decisions and manage multiple priorities.
• Impeccable time management and problem-solving skills to develop creative approaches and meet deadlines in a fast-paced department.
• Ability to troubleshoot software logically and analytically and to discuss issues with manager, team and internal personnel.
• Mastery of Computer Software (e.g. network administration tools, scripting and automation apps, etc.)
• Mastery of Computer Hardware (e.g. IT Systems, network cards, servers, network diagnostic tools).
• Mastery of Computer Operating Systems (e.g. Windows, DOS, Macintosh, Android)
• Mastery of Networking Technologies (TCP/IP, DNS, DHCP, Active Directory, Entra ID).
• Experience in on-prem systems, and cloud technologies like Azure, AWS & GCP.
• Experience in switching, firewall and routing products including but not limited to, Meraki, Netgate, Azure VNG, cloud-based network infrastructure and VPN software a plus.
• SQL and general Database Administration (DBA).
• Ability to interpret technical material in books, journals, or manuals, troubleshooting computer system problems.
• Intermediate programming and scripting skills
• Preferably with AZ-104, MS-102 or AI-900 or more advanced certifications

RamSoft offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. RamSoft Inc. is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and customers. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.