Helpdesk Support Analyst - Remote
PURE Group of Companies
PURE Property Management is looking for a Help Desk Support Analyst / IT Systems Administrator!
PURE Property Management offers a comprehensive package of benefits such as: Healthcare coverage, a 401K plan with a 4% instantly vested match, health savings accounts for eligible plans, generous vacation and sick time, dental and vision plans, life, and disability policies, equity compensation and more!
Pay Range: $89,000 To $95,00 Annually plus On Target Bonus
Pay Frequency: Biweekly
Position Hours: 40 Hours/Week
FLSA: Exempt
The Role
We’re looking for a Help Desk Support Analyst / IT System Administrator who wants to grow quickly with our rapidly expanding company. We genuinely have an awesome situation here at PURE. We’re building a new product for the property management space in collaboration with our users, who are deeply insightful and incredible to work with. Our users are all currently internal and part of companies we have acquired. Our company mission is crystal clear. Our team is small and fast-moving. We have an opportunity to rock the Property Management Industry.
You will have a huge opportunity to learn, grow, and have an immediate and visible impact. It’s a lot of fun and a chance to do really meaningful work. This role will be responsible for network and device management across dozens of branch offices and remote users. You will respond to support requests and work closely with the IT Director to streamline and automate the end user experience. You will have great influence in the “PURE Way” of network/device security and administration. We’re looking for someone with at least 2 years of experience in an IT Security and Support or System Administrator role. It’s important that you are patient and have empathy with non-technical users that have a job to get done and can’t be slowed down.
Core Responsibilities
- Laptop and hardware support
- IT Onboarding setup and support for new users
- Ticket management and response
- Hardware inventory management
- Manage and deploy cloud managed network equipment at branch offices remotely. (Often guiding non-technical users)
- Maintain IT Documentation and Knowledge Base articles
- Work with IT Team to regularly improve processes
Required Qualifications
- Ability to support Macs and PCs with a bent towards Mac
- Ability to diagnose hardware and software problems
- Solid understanding of fundamental networking concepts: Layer2/Layer3, TCP/IP, routing, VPC, peering, VPN, etc
- Ability to work independently and know when to get clarification and assistance
- Ability to collaborate with a team and share responsibilities
- Experience administering Remote management and Anti-virus software
Other things that will be helpful in this role (not all strictly necessary):
- Experience with Google Workspace and Office 365 administration
- Experience with cloud directory solutions (Jumpcloud is a big plus). Other non-Microsoft Directory solutions are also a plus.
- Experience working with non-technical users, a lot of user empathy, and interest in user experience.
- Ability to multitask and prioritize requests
- Provide timely follow up and follow through
- Experience working with multiple departments across the organization
- An understanding of the real estate and property management space
Our Values
These are critical to everything we do at PURE:
- User empathy - Our users define our business. We listen to them, understand their needs, and act on that understanding.
- Freedom and responsibility - We’re obsessed with results. You get to choose how to get there.
- Team support - Growing a business is a team sport. We are kind and supportive of each other.
Equal Employment Opportunity: We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy), gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. It is PURE Employment LLC and Subsidiaries’ policy to recruit, employ, retain, promote, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence. Therefore, it is a violation of PURE Employment LLC and Subsidiaries’ policy to discriminate in the provision of employment opportunities, if that discriminatory treatment is, in whole or in part, based on actual or perceived protected characteristics.