Learning and Adoption Leader
Planet DDS
The Learning and Adoption Knowledge Leader position at Planet DDS plays a strategic and operational role in advancing the quality, scalability, and effectiveness of end user training across the organization. This role oversees the Master Trainer Certification program, leads the execution of innovative training initiatives, and manages the content development team to ensure resources align with enterprise client workflows and product updates. A successful candidate will be passionate about delivering exceptional learning experiences that accelerate user adoption and drive client success. This role reports directly to our Senior, Director of Training.
This is a hybrid role (working 2x per week) in either our Irvine, CA, Atlanta, GA or Phoenix, AZ offices.
Job Duties:
- Lead the execution of several new learning innovation initiatives per quarter (e.g., Smart Practice Training schedule redesign, Learning experience revamp, Custom Manuals or Rebuild of the virtual Learning Center).
- Track progress of product certification programs and learning and development initiatives for Planet DDS teams, Partners & Customers.
- Conduct live and recorded trainer observations to elevate delivery standards and ensure alignment with adult learning principles.
- Provide targeted feedback and coaching to improve facilitation and learner engagement.
- Attend product meetings to gather updates and share training content alignment plans created with Director.
- Collaborate with product and enterprise teams to ensure that learning content supports timely adoption of product features.
- Cascade information from product meetings to L&A and other Professional Services teams.
- Participate twice-weekly enterprise training leadership meetings: one focused on retrospectives and one on forward-looking strategy.
- Manage daily syncs with the Content Team to review the task list and clarify priorities.
- Provide vision and oversight to up to 5 contract content contributors, ensuring alignment with organizational goals.
- Maintain the external learning portal (LMS), ensuring accurate, accessible, and up-to-date content across all products.
- Maintain and update the Content Needed Sheet with requests gathered from trainers and enterprise leads.
- Publish a weekly content update summary for internal stakeholders to ensure alignment and transparency.
- Participate in weekly Training Team Meetings to unify strategy, build morale, and share best practices.
- Conduct weekly 1:1s with the Director to discuss key priorities, goals, and performance metrics.
- Partner with the People Leader to review trainer progress on workstream goals and plan for coaching and recognition.
- 8+ years of experience in Learning & Development, Knowledge Management, or Enablement
- Strong background in training strategy, adult learning principles, project management and content development
- Experience managing teams and cross-functional initiatives
- Proficient with LMS platforms and learning tools
- Exceptional communication, project management, and facilitation skills
Preferred Qualifications:
- Experience in SaaS, dental, or healthcare technology
- Familiarity with onboarding, certification programs, and enterprise change management
- Exposure to training in high-growth or client-facing environments
PLANET DDS CORE IDEOLOGY
Mission:
Dental software is broken. We aim to fix it.
Vision:
To be the first choice for growth-minded dental businesses.
How do we get there?
To encourage measurable progress toward our vision and make the best decisions on behalf of employees and customers, we adopted a set of common values:
Collaborative – Working independently and across teams, we create scalable solutions to enable company growth
Empathetic – We are educated on the experience of our customers and feel vested in their success
Accountable – We feel ownership for the quality of our work and take pride in the positive outcomes
Trustworthy – We operate with integrity and honest, making promises we know that we can keep
Ambitious – We are driven by our ability to make a long-term, positive impact on the lives of dental market leaders
An Equal Opportunity Employer – Including Disability/Veterans