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Job Title: Product Support Specialist I

Location: Remote (USA)

Company Intro:

OrgChart is a leading provider of org chart automation and workforce planning

software that empowers HR professionals and the people leaders they support. To

support our fast-growing team, we are hiring a Software Support Specialist who enjoys

solving problems, helping customers succeed, and working closely with a team that cares

deeply about the product and the people who use it.

In this role, you will work directly with customers to help them get the most value out

of OrgChart. You will troubleshoot issues, guide users through configuration and

best practices, and partner with internal teams to improve both the product and the

customer experience.

This is a hands-on role in a collaborative team where curiosity, ownership, and a

growth mindset are valued. If you enjoy technology, learning new systems, and

turning complex problems into clear solutions for customers, you will thrive here.

Key Responsibilities:

• Provide technical support for OrgChart’s web-based platform, helping customers resolve issues and use the product effectively
• Work directly with customers to configure OrgChart and guide them through best practices for importing and managing organizational data
• Investigate and resolve support tickets with a focus on timely, thoughtful communication and a positive client experience
• Collaborate with internal teams to escalate and resolve complex issues
• Identify patterns in support requests and provide feedback that helps improve the product and documentation
• Contribute to internal knowledge bases and help refine support processes as the company grows

Desired Skills and Experience:

• 2+ years of experience supporting web-based applications or SaaS platforms
• Strong troubleshooting skills and the ability to diagnose technical issues clearly and efficiently
• Comfort working directly with customers and explaining technical concepts in a clear, approachable way
• Curiosity and a growth mindset, with the ability to quickly learn new technologies and systems
• Self-motivation and ownership in identifying problems and improving processes
• Strong collaboration skills and the ability to work across teams to find solutions
• Sound judgment and attention to detail

What We Offer:

• Competitive salary.
• Comprehensive benefits package (health, dental, vision, etc.).
• 401k with a competitive company match.
• Flexible work environment, including remote work.
• Flexible time off policy.
• A collaborative, innovative, and fun company culture.

What Matters at OrgChart:

At OrgChart, our values guide how we work together and serve our customers:

• Growth Mindset – Every challenge is an opportunity to learn and improve
• Integrity – We do the right thing, even when it’s difficult
• Client Focused – Customer success drives our decisions
• Collaboration – We solve problems together
• Chartitude – We care deeply about our product and take pride in delivering great experiences

How to Apply:

If you’re passionate about helping customers succeed and want to make a significant impact

at a fast-growing SaaS company, we’d love to hear from you! Please send your resume and a

brief cover letter outlining your relevant experience to Andries Fourie at andries.fourie@theorgchart.com