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Who We Are

Leonardo247 is a fast-growing SaaS company that is improving business performance by automating and streamlining operations for individuals and teams in the real estate industry.

What We Are Looking For

We are seeking a Key Accounts Specialist (KAS) to join our Customer Experience Team, reporting to the Director of Key Accounts. The KAS will support our largest enterprise customers from onboarding through the entire customer journey including implementation, account management, and ongoing customer success. You will become an expert in the Leonardo247 platform, with a deep understanding of each customer’s unique profiles.

Responsibilities

• Collaborate directly with the Director of Key Accounts to ensure customer success.
• Support implementation activities for new clients, ensuring smooth transitions.
• Perform necessary updates to client account configurations to maintain optimal performance.
• Conduct regular audits and reviews of client accounts to identify and execute necessary updates or adjustments.
• Assist with resolving client issues and support activities as needed.
• Generate and analyze reports for clients using Excel and PowerBI.

Requirements

• Bachelor’s degree (preferred).
• 1-3 years of SaaS experience.
• Technical, analytical, and highly organized.
• Proactive, diligent, and adept at problem-solving.
• Adaptable to a dynamic, ever-expanding team environment.
• Proficient in understanding and utilizing new software systems.
• Self-motivated and highly disciplined to succeed in an autonomous position

You will want to join our team if you:

• Want to be a part of a fast growing organization that is committed to delivering innovative solutions to our customers.
• Appreciate a competitive salary and bonus plan.
• Enjoy working from home and have a dedicated, quiet space where you can work without distractions or interruptions
• Are committed to doing what it takes to ensure deadlines are met
• Have a positive, “get the job done” attitude and think of yourself as someone who is always working smart
• posses a strong discipline to outperform in an autonomous position
• Enjoy in-person client visits, strategy meetings and networking

Benefits:

• 401(k)
• Health, Dental and Vision Insurance
• Health Savings Account
• Unlimited PTO
• Half-Day Fridays in Summer months
• Paid Sick Days
• Internet and Mobile Stipend
• Work from Home

What This Role Is Not:

This position does not require a PMP certification, Agile certification, or coding skills. It is not a direct customer-facing support role and does not involve handling support tickets as a core function, though occasional assistance in resolving client issues may be needed.

Salary Range:

$50,000 - $60,000 Per Year + Discretionary Bonus

**Please note: This application has one video required with a brief introduction, high-level overview of your background experience, and your reason for the interested in the company/role.**