Technical Support Specialist (bi-lingual Portugues/English)
Inbenta
IT, Customer Service
Porto Alegre, RS, Brazil
Posted on Mar 12, 2025
Inbenta is looking for a Technical Support Specialist to join our team in out of our Brazil location / Virtual. This person will provide technical guidance and support to our business and customers in the Americas.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. The candidate will be expected to speak and write in English.
Responsibilities:
*Applying to this job offer you authorize us to process your personal data with the only purpose of the job offer recruitment, according to our Applicant Privacy Policy.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. The candidate will be expected to speak and write in English.
Responsibilities:
- Administration and Support: Manage and support the configuration of Office 365 for staff, including troubleshooting connectivity and mobility issues.
- Technical Assistance: Provide end-user support for Office 365 applications, including Microsoft Office Suite, Google Chrome, and other related software.
- Issue Resolution: Diagnose and resolve technical issues with hardware and software systems, often through direct interaction with users via phone, in person, or online chat.
- System Maintenance: Maintain and support organizational systems, desktops, and peripherals, including inventory management.
- Documentation: Create and maintain technical documentation for staff and ensure all service desk calls and emails are handled efficiently.
- Experience: Typically, 3-5 years of IT experience, with a focus on Office 365 support.
- Technical Skills: Proficiency in Microsoft Office Suite, Office 365, and basic networking protocols.
- Education: A relevant degree in Computer Science, Information Technology, or a related field is often preferred.
- Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical users3.
- Problem-Solving: Strong problem-solving skills and the ability to make important decisions under pressure.
- Four years of related technical support experience
- Technically savvy with strong project management skills
- Experience troubleshooting issues and achieving solutions
- The ability to explain to a non-technical person in a way they will understand
*Applying to this job offer you authorize us to process your personal data with the only purpose of the job offer recruitment, according to our Applicant Privacy Policy.