Join our community of growth stage businesses

Who we are?

Founded in 2005, Inbenta has been at the forefront of helping companies optimize customer experience using Conversational AI (Artificial Intelligence). Inbenta’s Conversational AI platform improves customer experience by resolving user questions and tasks automatically, in a way that feels personal. Using a proprietary set of Conversational AI tools, Inbenta’s services excel at understanding language and the true intent and meaning behind user inquiries and responding accurately. Importantly, Inbenta’s Conversational AI platform prioritizes safety and compliance as a key measure of its success. Today, Inbenta offers Chat, Search, Knowledge, Benti, and Digital Instructor services that are used by over 1,000 companies globally in 90 languages.

Key Responsibilities:

As a Linguistic Services Specialist, you will be responsible for managing all linguistic and editorial tasks related to client projects. This role involves ensuring the accuracy and quality of linguistic deliverables, supporting clients through various project phases, and maintaining strong client relationships. You will work closely with the team leader and other team members to provide high-quality linguistic services.

Project Setup

• Assist in the creation of Knowledge Bases and provide support services during the initial phase of client projects.
• Conduct linguistic tuning of client projects to ensure accuracy and consistency.
• Support the testing phase prior to project go-live, ensuring all linguistic aspects are thoroughly vetted.

Ongoing Maintenance

• Offer post-go-live support to clients, addressing any linguistic or editorial issues that arise.
• Train clients to maintain their projects independently, providing necessary resources and guidance.
• Perform ongoing linguistic and editorial maintenance services to ensure project quality.
• Produce detailed reports for clients, summarizing project progress and any issues resolved.

Client Support and Training

• Resolve all support issues related to linguistic matters promptly and efficiently.
• Provide comprehensive training for clients during both the setup and maintenance phases.
• Collaborate with the Lexicon Team to integrate and maintain Universal Lexicons.

Additional Responsibilities

• Create and translate training materials for clients.
• Participate in Proof of Concepts (POCs) and Demos, making necessary linguistic adjustments.
• Ensure continuous improvement of linguistic services and processes.

Qualifications

Education and Experience

• Education: Bachelor’s degree or equivalent work experience in fields such as Linguistics, Translation, journalism, philology, or a related field.
• Minimum of 2 years of experience in a similar role, with a focus on client-facing projects.
• Strong understanding of linguistic principles and editorial standards.
• Language Proficiency: Native French speaker with a high level of English. Proficiency in additional languages is highly desirable.
• Generative AI: Experience using Generative AI knowledge for accelerating and enhancing productivity.
• Productivity/Collaboration Tools: Experience with project management tools (Jira, ClickUp), MS Outlook, MS Excel, MS Word, MS PowerPoint, MS Teams, MS SharePoint, MS Loop, etc.

Qualifications:

• Writing Skills: Excellent written skills with the ability to deliver high-quality reports and training materials, ensuring accuracy and attention to detail.
• Technical Understanding: Ability to quickly grasp complex technical concepts and apply them to linguistic tuning, testing phases, and the creation of Knowledge Bases.
• Team Collaboration: Work well with a global team, demonstrating a collaborative attitude and effective communication skills. This includes collaborating with the Lexicon Team and supporting clients through various project phases.
• Organizational Skills: Maintain a structured approach to project setup and ongoing maintenance, ensuring all linguistic and editorial tasks are completed efficiently and accurately.
• Project Management Skills: Assist in planning, scheduling, and tracking project tasks to meet client deliverables and project milestones, particularly during the setup and maintenance phases.
• Customer-Centric Approach: Service-oriented with a focus on client satisfaction. This includes providing comprehensive training, resolving support issues promptly, and offering post-go-live support.
• Adaptability: Willingness to learn and an openness to new experiences. This is essential for continuous improvement of linguistic services and processes, and for adapting to new client requirements and technologies.
• Timelines and Deadlines: Set realistic timelines and ensure adherence to project deadlines. This skill is crucial for managing the workload effectively, especially given the high volume of client meetings and report creation tasks.
• Product Knowledge: Experience with relevant technology (e.g., Chatbots, Conversational AI, Generative AI, NLP technology, etc.). This knowledge is important for conducting linguistic tuning, supporting the testing phase, and integrating Universal Lexicons.
• Additional Skills:
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks simultaneously and meet tight deadlines.
  • Proficiency in using linguistic tools and software.
  • Strong problem-solving skills and attention to detail.
  • Ability to express oneself concisely and correctly.

Reporting Structure

This role will report directly to the Linguistic Services Team Lead.

Why Inbenta

• Join a fast-growing, dynamic, and innovative organization at the forefront of AI technology.
• Competitive salary and benefits package.
• Opportunity to shape the future of AI-powered software solutions in a highly collaborative environment with a strong Agile Scrum methodology.
• Work with a talented team of professionals who are passionate about technology and innovation.
• A culture of continuous learning and career development.

If you are a motivated, creative, and results-driven technical writer, we encourage you to apply and be part of our exciting journey at Inbenta. Join us in our mission to build the best global AI platform purpose-built to optimize customer experience.

How to Apply

Please submit your resume and portfolio explaining why you are the ideal candidate for this role.

Inbenta is an equal opportunity employer that values diversity tremendously. We celebrate diversity and are committed to creating an inclusive environment for all employees.