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Product Manager



Toronto, ON, Canada
Posted on Saturday, April 13, 2024

About Inbenta:

Founded in 2005, Inbenta ( is a global AI (Artificial Intelligence) platform purpose-built to optimize customer experience. The company's powerful platform combines the use of Natural Language Processing, Neuro-Symbolic AI, and Generative AI across five digital support communication modules – Chatbot, Knowledge, Search, Benti, and Digital Instructor – delivering a complete and configurable solution for any enterprise. With its headquarters in Dallas, TX, and with regional offices in the U.S., Canada, Europe, Brazil, and Japan, Inbenta has over 1,000 global brands using its solution across a range of industries, including: financial services, travel, ecommerce, telecom, and utilities.

Position Overview:

As a Product Manager at Inbenta, you will play a crucial role in the development and success of our AI-powered products, ensuring they meet market needs and align with our growth strategy. You will work closely with cross-functional teams to drive product development efforts using Agile Scrum methodology. This is an exciting opportunity for an up-and-coming product management professional that wants to make a significant impact in a rapidly growing and innovative industry.

Key Responsibilities:

  • Product Strategy: Work with the rest of the product management team to develop and execute the product strategy, defining product roadmaps, feature sets, and release plans, while aligning with the company's business objectives.
  • Agile Scrum Methodology and Product Development: Act as the Product Owner within the Agile Scrum framework, managing the product backlog, prioritizing user stories, and facilitating sprint planning, refinement, and retrospectives.
  • Product Testing and Quality Assurance: Ensure the product's quality by defining acceptance criteria and participating in testing efforts to maintain high-quality standards.
  • Customer Research: Conduct thorough customer research to understand their needs, pain points, and preferences. Utilize various research methods, including data analysis, to gather valuable insights.
  • Requirement Gathering: Collaborate with stakeholders to gather and define clear and actionable product requirements, ensuring alignment with business goals.
  • Internal/Customer Stakeholder Management: Work closely with the customer experience team and leverage a customer-centric approach to product development by gathering customer feedback to drive product improvements.
  • Product Analytics & Insights: Develop a thorough understanding of our customers’ digital journeys, so we can quickly improve the user experience and customer satisfaction by knowing quantitatively exactly how they are using our product and where they are running into issues.
  • Market Analysis: Stay informed about industry trends, market dynamics, and customer needs to identify opportunities and threats, and adjust the product strategy accordingly.
  • Go-to-Market Strategy: Contribute to go-to-market strategies for new product releases, working closely with customer experience and analytics team to achieve successful product launches.
  • Competitive Analysis: Monitor and analyze the competitive landscape to identify strengths, weaknesses, and opportunities for our products.
  • Collaboration: Foster collaboration and communication across different departments, ensuring a unified and aligned product development process.


  • Relevant experience or a bachelor's degree in a relevant field; MBA or advanced degree is a plus.
  • 3+ years of proven experience as a product manager within similarly sized growth stage enterprise B2B SaaS software companies. Experience working with Conversational and Generative AI technologies is a plus.
  • Experience using key product management tools, including but not limited to: ClickUp, Aha!, Heap, Jira, Miro, Wrike, PowerPoint, Excel, Word, and data visualization tools like Tableau or ThoughtSpot.
  • Strong knowledge and experience with Agile Scrum methodology and best practices.
  • Deep understanding of B2B software and an interest in AI technologies.
  • Excellent communication and leadership skills to lead cross-functional teams effectively.
  • Strong analytical and problem-solving skills to make data-informed decisions.
  • Exceptional organizational and project management skills to handle multiple projects and priorities simultaneously.
  • A customer-focused mindset and the ability to translate customer needs into product features and improvements.
  • Proven ability to adapt to a fast-paced, dynamic environment and drive product success in a growth-stage company.
  • A passion for technology and a desire to stay at the forefront of industry trends.
  • Experience working within a global organization, including domestic and foreign development teams across multiple time zones.
  • Ability to speak other languages would be considered an asset, especially Spanish, French, or Portuguese.

Reporting Structure:

This role will report directly to a Director of Product Management at Inbenta.

Why Inbenta:

  • Join a fast-growing, dynamic, and innovative organization at the forefront of AI technology.
  • Competitive salary and benefits package.
  • Opportunity to shape the future of AI-powered software solutions in a highly collaborative environment with a strong Agile Scrum methodology.
  • Work with a talented team of professionals who are passionate about technology and innovation.
  • A culture of continuous learning and career development.

If you are a motivated, creative, and results-driven Product Manager with experience in Agile Scrum methodology, we encourage you to apply and be part of our exciting journey at Inbenta. Join us in our mission to build the best global AI platform purpose-built to optimize customer experience.

How to Apply:

Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. Inbenta is an equal opportunity employer that values diversity tremendously. We celebrate diversity and are committed to creating an inclusive environment for all employees.


Toronto, Ontario (Hybrid)

Employment Type

Full-time employee

Minimum Experience


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