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Our mission and why it matters

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We do not just simulate risks. We build the tools that detect and stop them.

Why this role matters

Support is changing fundamentally.

At Hoxhunt, we are transforming our Support organization from a reactive support function into a technology-led, AI-powered operation where automation and engineering are embedded directly into how support is delivered and scaled.

As an AI Engineer, you will help build that future from scratch. You will design and develop intelligent support systems that improve automated resolution rates, reduce repetitive manual work, and proactively identify customer friction before it becomes a larger problem.

Unlike many AI engineering roles focused primarily on internal tooling, this role sits much closer to the customer experience itself. The systems you build will directly shape how customers experience Hoxhunt Support at scale.

You’ll join the Support organization while also collaborating closely with our central AI automation team, helping shape broader AI-native ways of working across the company.

What you’ll own and drive

• Build intelligent AI agents and automation systems that transform how Support operates at scale.

• Design AI-driven workflows for ticket triage, routing, escalations, automated resolution, and proactive issue detection.

• Develop customer-facing support tooling and workflows that improve support quality, speed, and consistency.

• Partner closely with Support, Product, and Engineering teams to solve operational and customer pain points through scalable technical solutions.

Continuously explore and adopt new AI tooling, agentic development workflows, and engineering approaches that improve operational scalability and customer experience.

What success looks like

In your first three months, you will build a deep understanding of Hoxhunt’s support operations, tooling, workflows, and customer pain points. You’ll begin shipping initial automations, support tooling, and AI workflows that create visible operational improvements for both customers and the Support team.

By month six, you will independently own larger support automation initiatives end-to-end, improving automated resolution rates, reducing repetitive support work, and helping scale the Support organization more efficiently.

What makes you thrive here

You probably already have a strong software engineering foundation, but more importantly, you are excited about using AI to solve real customer and operational problems.

You have:

• Strong software engineering fundamentals and experience building production-grade systems.

• Hands-on experience with agentic coding tools such as Claude Code or similar AI-native development environments.

• Experience building applications, integrations, automations, or internal tooling using technologies such as TypeScript/Node.js/React or Python.

• A customer-centric mindset and genuine interest in improving customer experiences through technology.

• The ability to thrive in fast-moving and ambiguous environments while maintaining structured, high-quality execution.

• Curiosity about AI-native software development combined with strong collaboration skills and a passion for solving real operational problems through technology.

• Experience with support platforms such as Zendesk, Pylon, or similar customer support tooling is a plus.

Who you’ll work with

You will officially join Hoxhunt’s Support organization, a team of 13 people split across Finland and the United States focused on delivering exceptional customer experiences at scale.

You’ll work especially closely with the Support team while collaborating daily with the central AI automation team due to the highly cross-functional nature of the role.

The culture combines strong operational ownership with curiosity, experimentation, and a willingness to rethink how support should work in an AI-native company. Since this is the first role of its kind at Hoxhunt, the right person will enjoy operating with a high degree of autonomy while helping define how the function evolves over time.

What you can expect from us

• Compensation: Monthly salary of €5500-€7000 depending on your experience.

• Working ways: We work in a flexible, but hybrid work setting. You are expected to visit the Helsinki office weekly.

• High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.

• Authentic trust & autonomy: We hire great people and trust them to do great work. You will find a culture free of micromanagement, giving you the autonomy to take real ownership, drive impact, and shape things early on.

• A product you can be proud of: It is incredibly rare in cybersecurity to build a multi-award-winning product that end-users genuinely love. You will join a fast-paced, technically sophisticated team making a real, measurable impact against cybercrime, backed by strong financial stability and growth.

The perks that matter: Alongside this amazing community, you will enjoy extensive healthcare and our beautiful office in Helsinki (complete with a gym and swimming pool!).

Recruitment process

We want to get to know you and how you think.

Our process includes:

• Interview with Talent Acquisition (30 min, remote)

• Interview with Head of AI Automation (60 min, remote)

• Technical assignment and panel discussion (90 min, on-site)

• Final conversation with Support Team Lead (30 minutes, remote)

• Reference checks and job offer

About Hoxhunt

Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +270 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.

As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.

Be among the first to know about our open positions. Drop your details in our Talent Community, and we will reach out when there is a match!