Strategic Onboarding Manager
Hoxhunt
Strategic Onboarding Manager
Join Hoxhunt and build a purposeful product that defends companies from cybercrime, help support the cyber skills training for 4m+ users to make the world more cyber secure - in a human centric way.
Hoxhunt in a hutshell
Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 200+ amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States, Finland and the United Kingdom. Hoxhunt is one of the fastest-growing software company in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years.
Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students’ Top 10 Dream Employer in 2021 in Finland.
Our daily work is guided by 3 core principles:
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together
We hope that you share these values with us and are willing to contribute accordingly.
The What
As a Strategic Onboarding Manager, you will own the onboarding experience for large, complex enterprise customers. You will act as a trusted advisor, guiding organizations through both the technical implementation and the organizational change required for a successful Hoxhunt launch.
You will work closely with Sales, Customer Success, Product, Engineering, and Technical teams to ensure a seamless transition from pre-sales through onboarding and into long-term success. In parallel, you will help evolve and scale Hoxhunt’s enterprise onboarding frameworks to support continued global growth.
This is a senior, highly visible role for someone who thrives at the intersection of enterprise technology, stakeholder alignment, and transformation.
What You’ll Do
In this role, you will combine strategic customer leadership, technical execution, and change management to deliver seamless, value-driven enterprise launches:
Lead end-to-end onboarding for global enterprise and strategic customers, from contract signature through go-live.
Own and guide complex technical implementations, including M365, SSO, SCIM, and other enterprise integrations.
Partner cross-functionally with Product, Engineering, and Technical Specialists to design, validate, and deliver customer-specific architectures and requirements.
Drive enterprise change management, including stakeholder alignment, rollout planning, and communication strategies for global deployments.
Ensure a clean, well-structured transition from onboarding to Customer Success, setting customers up for rapid time-to-value and sustained adoption.
Capture learnings from strategic onboardings and continuously improve enterprise onboarding frameworks, playbooks, and processes at scale.
What We’re Looking For
5+ years of experience leading complex enterprise implementations or onboarding programs, ideally in B2B SaaS.
Proven experience working with global enterprise or strategic customers, including senior and executive stakeholders across regions.
Strong technical fluency in enterprise IT environments, with hands-on experience in areas such as M365, SSO, SCIM, or identity integrations.
Background in solutions architecture, sales engineering, or a highly technical customer-facing role is a strong advantage.
Excellent communication, project management, and presentation skills, with the confidence to lead demanding enterprise customers through change.
Have experience in cybersecurity, security awareness, or human risk management.
Have worked with Fortune 500 customers or highly regulated industries (e.g., finance, healthcare, critical infrastructure).
Understand hybrid enterprise environments, including on-prem and cloud-based systems.
Have helped build or scale onboarding frameworks in a fast-growing SaaS company.
This full-time hybrid role is based out of our Minneapolis office, offering a salary range of $95,000-$110,000 with an OTE range of $115,000-125,000.
Our benefits package includes medical, dental, and vision coverage (with a portion of premiums covered by the company), life insurance, PTO, 11 paid holidays plus 2 floating holidays, wellness benefits, paid parental leave, a 401(k) match, and more.
The How
Talent Acquisition Interview
Hiring Manager Interview
Executive Interview
Panel Interview
- Department
- Customer Success
- Role
- Customer Success Manager (Onboarding)
- Locations
- Minneapolis
- Remote status
- Hybrid
- Yearly salary
- $95,000 - $110,000
- Employment type
- Full-time
About Hoxhunt
Hoxhunt helps security leaders and employees join forces to prevent data breaches.
Hoxhunt is a Human Risk Management platform that goes beyond security awareness to drive behavior change and measurably lower risk. Data breaches start with people, so Hoxhunt does too. It combines AI and behavioral science to create individualized micro-training experiences people love. Employees learn to detect and report advanced phishing attacks. Operations teams respond fast with limited resources. Security leaders gain outcome-driven metrics to document reduced cybersecurity risk.
Hoxhunt works with leading global companies such as Airbus, IGT, DocuSign, Nokia, AES, Avanade, and Kärcher and partners with leading global cybersecurity companies such as Microsoft and Deloitte.
Strategic Onboarding Manager
Join Hoxhunt and build a purposeful product that defends companies from cybercrime, help support the cyber skills training for 4m+ users to make the world more cyber secure - in a human centric way.
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