At Hoxhunt, we believe the first steps a customer takes with us set the tone for everything that follows. We want every customer to feel guided, informed, and valued from day one.

This is a great opportunity for someone looking to build a career in the tech industry or in customer success. If you enjoy organizing projects, working directly with customers, and making sure things run smoothly, keep reading.

As our customer base grows, we are expanding our onboarding team to make sure every new customer gets the right start, one that builds trust, removes friction, and sets them up for long-term success with us.

This is where you come in.

We are looking for a Junior Onboarding Manager to support our SMB customers through those early moments with structure, clarity, and care. If you enjoy solving problems before they surface, keeping things organized, and helping people feel supported, this might be your next move.

What You'll Do

• Managing multiple onboarding projects at the same time, each with clear goals and timelines
• Guiding customers through technical setup and keeping everything on track
• Owning the full onboarding experience for SMB customers from kick-off to go-live
• Acting as a reliable and proactive point of contact throughout the process
• Improving onboarding workflows and documentation to help us scale and continuously improve

What You’ll Bring

• 2+ years of experience in customer service, onboarding, implementation, or support roles
• Strong organizational and project coordination skills, with the ability to juggle multiple customer projects at once
• Excellent communication skills and a proactive, customer-focused mindset
• Fluency in English (other European languages are a plus)
• A structured and disciplined approach to prioritizing tasks and meeting deadlines
• A natural curiosity for technology and confidence using it in your day-to-day work
• A growth mindset and a continuous learner, with a strong sense of ownership
• Hands-on experience with M365, G-Suite, SCIM and SSO is a strong plus

Location and Salary

This role is based in our Helsinki headquarters. We work in a flexible hybrid model and hope you will want to visit the office weekly.

The monthly base salary for the position is €3300–€3800, depending on your skills and experience. Plus annual performance related bonus.

Why Join Us?

• Growing industry. Cyber security is one of the fastest-growing industries, driven by constant technological advancements. Stay ahead at the forefront of industry trends and help organizations navigate the evolving landscape of cyber threats.
• Collaborative Culture. Join a supportive, collaborative and positive team environment where your contributions are valued, and your ideas are encouraged.
• Impactful Work. Play a pivotal role in defending individuals and organizations against cyber threats, making a tangible difference in the fight against cybercrime.
• Continuous Growth. Access ongoing opportunities for learning and professional development, with ample room for growth within our dynamic organization.

Our Recruitment Process

1. Meeting with Talent Acquisition, organized between 10-21.8 (30 min remote)
2. Meeting with your future Team Lead, organized after 25.8 (60 min remote)
3. Assignment and Panel Discussion (90min, on-site)
4. References

Hoxhunt in a Nutshell

Hoxhunt was founded in 2016 by four visionaries. Today we are a team of +200 amazing hoxhunters advancing one of the hottest scale-up companies in the human risk management category, with locations in Finland, Germany, the United States and the United Kingdom. Hoxhunt is one of the fastest growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for three consecutive years.

Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications.

Department

Customer Success

Locations

Helsinki

Remote status

Hybrid

Employment type

Full-time

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