Customer Education Manager
Hoxhunt
Customer Education Manager
Join Hoxhunt and build a purposeful product that defends companies from cybercrime, help support the cyber skills training for 2.5m+ users to make the world more cyber secure - in a human centric way.
Hoxhunt in a nutshell
Hoxhunt was founded in 2016 by four visionaries. Today we are a team of 160 amazing people advancing one of the hottest scale-up companies in the human risk management category, with locations in the United States and Finland. Hoxhunt is one of the fastest-growing software companies in Finland, premiering in the Deloitte Fast 50 rankings for several consecutive years.
Hoxhunt educates employees on how to protect themselves and their employers against malicious cyberattacks. Our core belief is that the best way to do this is through frequent, personalized, and behavior-changing cybersecurity training. We have been featured in CIO Magazine, Forbes, Inc., EU-Startups, and many more publications. We have also been listed as one of the 10 hottest startups to work for in 2019 and developer students’ Top 10 Dream Employer in 2021 in Finland.
Our daily work is guided by 3 core principles:
1. Hungry for feedback
2. Courage to take initiative
3. We succeed together
We hope that you share these values with us and are willing to contribute accordingly.
Customer Education Manager
As a Customer Education Manager, you will play a critical role in helping our customers succeed by ensuring they are effectively educated on how to use Hoxhunt’s platform and integrate it into their security strategies. You will design, develop, and deliver engaging educational content and programs that enhance our customers' experience, boost engagement, and foster a strong cybersecurity culture. You will work closely with cross-functional teams including Customer Success, Product, Marketing, and Support to ensure that our customers have the knowledge and resources they need to maximize the value of Hoxhunt. You will report to our Chief Customer Officer.
Key Responsibilities
- Develop Educational Content: Create and maintain educational resources, such as webinars, tutorials, help center content, and best practice guides, tailored to different customer needs and learning styles.
- Customer Training & Enablement: Lead interactive training sessions (e.g., webinars, live workshops, and on-demand content) to help customers fully understand and utilize Hoxhunt’s platform.
- Content Strategy: Develop and execute an education strategy aligned with customer success goals, including the modernization and continuous improvement of our Knowledge Base and learning resources.
What We're Looking For
- Proven experience in content management, customer success, or a related field.
- Strong project management skills, with the ability to prioritize and manage multiple tasks.
- Excellent written and verbal communication skills.
- Experience with customer success teams and understanding of customer needs.
- Proficiency in content creation tools and platforms.
- Creative thinker with a strong attention to detail.
- Ability to work collaboratively with cross-functional teams.
- Passion for learning and a solution-oriented mindset.
- We value previous experience from the SaaS industry in startups or experience from the cyber security industry.
- Fluent written and spoken English is a must-have, other languages are beneficial.
Top reasons to join Hoxhunt
- Cybersecurity is a growing industry. You get to build a product that defends companies from cybercrime, help support the cyber skills training for vast amounts of everyday professionals, and make the world more cyber secure.
- Hoxhunt is a fast growing company. Since 2016, our team has grown from 4 founders to 150 people
- Flexible working hours and remote work possibility.
- New, fresh work facilities in Helsinki (gym and spa included).
- Strong company culture and people-first approach.
- Extensive health care for all our employees.
- Fair compensation.
- A fun but ambitious environment with inspiring colleagues.
Our Process
Our recruitment process is:
- Interview with Customer Customer Education Manager (60min remote)
- Homework completion independently (90min)
- Task presentation and meeting future colleagues in Customer Success (60min remote or on-site)
- Reference checks
Join us and be part of a team that values innovation, collaboration, and continuous learning. If you're excited to make an impact and grow your skills, we'd love to chat!
- Department
- Customer Success
- Locations
- Helsinki
- Remote status
- Hybrid
- Employment type
- Full-time
About Hoxhunt
Hoxhunt helps security leaders and employees join forces to prevent data breaches.
Hoxhunt is a Human Risk Management platform that goes beyond security awareness to drive behavior change and measurably lower risk. Data breaches start with people, so Hoxhunt does too. It combines AI and behavioral science to create individualized micro-training experiences people love. Employees learn to detect and report advanced phishing attacks. Operations teams respond fast with limited resources. Security leaders gain outcome-driven metrics to document reduced cybersecurity risk.
Hoxhunt works with leading global companies such as Airbus, IGT, DocuSign, Nokia, AES, Avanade, and Kärcher and partners with leading global cybersecurity companies such as Microsoft and Deloitte.
Customer Education Manager
Join Hoxhunt and build a purposeful product that defends companies from cybercrime, help support the cyber skills training for 2.5m+ users to make the world more cyber secure - in a human centric way.
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