Who We Are

At Hoxhunt, we're on a mission to enable people and their organizations to defend against cyber-attacks. We believe in providing the highest quality support to our customers because we care deeply about their experience. Our support team tackles technical requests, often involving third-party services, primarily through email support and occasional troubleshooting calls. We have a team of six support engineers in Europe and are looking for our first US based team member.

Who You Are

You're extremely sharp, driven, and ambitious. You thrive in challenging environments and are passionate about delivering exceptional customer support. If you love solving complex technical problems and aspire to grow into a leadership role, we want to hear from you.

Why This Role Is Unique

• First US-based Support Position: You'll be the pioneer in our US based support team, setting the standard for future team members. We have great group of sales and customer success champions in US but you will be the first in the support function. Our office is located in Edina, Minneapolis, and we hope you could visit the office weekly.
• Growth Opportunity: We envision you growing into the regional support lead as our team expands.
• Impact: You'll play a crucial role in shaping the customer experience and the support team culture at Hoxhunt.

What We Expect

• Email Technologies Expertise:
• In-depth knowledge of email infrastructure (M365 and Google Workspace)
• Experience troubleshooting email delivery issues and configurations.
• Identity Providers (IdPs):
• Hands-on experience with identity provider services such as Microsoft Entra or Okta.
• Ability to troubleshoot and resolve issues related to user authentication and identity management.
• Technical Proficiency:
• Strong problem-solving skills with the ability to think critically and analytically.
• Proficiency in using support tools and ticketing systems.
• Customer Focus:
• Excellent communication skills to effectively assist customers and understand their needs.
• A passion for providing exceptional customer service and ensuring customer satisfaction.

Expectations for your First 30, 60 and 90 Days

First two weeks:

• TRAVEL TO FINLAND! What? That’s right, while we have a awesome team over in the US we would like to invite you to Helsinki, Finland to our HQ for initial onboarding. Read more here: Your Official Finland Travel Guide | Visit Finland

First 30 Days:

• Understand Our Product and Services:
• Complete onboarding and training modules.
• Familiarize yourself with our support tools and processes.
• Shadow experienced team members to learn about common customer issues.
• Initial Support Tasks:
• Start handling basic support tickets with guidance.
• Participate in team meetings and provide feedback on the onboarding process.

First 60 Days:

• Take Ownership:
• Independently manage more complex support tickets.
• Conduct troubleshooting calls with customers to resolve technical issues.
• Process Improvement:
• Identify areas for improvement in our support processes and suggest changes.
• Collaborate with the team to implement these improvements.

First 90 Days:

• Lead Initiatives:
• Take the lead on critical support cases, ensuring timely and effective resolutions.
• Start developing a regional support strategy in collaboration with leadership.
• Prepare for Leadership:
• Demonstrate leadership potential by taking on additional responsibilities.
• Provide insights and feedback to help shape the future of the support team.

What You'll Need

• Experience: Proven experience in technical support, specifically with email technologies and identity provider services like Microsoft Entra or Okta.
• Skills: Strong problem-solving skills, excellent communication abilities, and a passion for customer service.
• Ambition: A desire to grow into a leadership role and help build the best support team ever.

Perks and Benefits

• Competitive Salary: We offer a competitive salary and benefits package. The salary range for this role is 75.000 - 80.000 USD.
• Growth Opportunities: As the first US-based support engineer, you'll have a unique opportunity to grow your career.
• Dynamic Environment: Join a fast-growing SaaS company where your contributions make a real impact.

Ready to Join Us?

If you're excited about this opportunity and meet the qualifications, we'd love to hear from you. Apply now to become part of our mission to defend organizations against cyber-attacks and make a real difference in the world of cybersecurity.

At Hoxhunt, we're more than just a support team; we're a family. We're looking for the best and brightest to join us on this journey. Are you ready to rise to the challenge and grow with us? Apply today!

Department

Tech

Locations

Minneapolis

Remote status

Hybrid

Employment type

Full-time

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