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Operations Director



Calgary, AB, Canada
Posted on Tuesday, July 11, 2023

We are looking for a full-time Operations Director to join us. Please apply with your resume and a detailed cover letter outlining your interest in the role and how your skills and experience align with the requirements.

Why work for headversity?

In addition to working with a great team, we also offer the following perks:

  • Full health and dental benefits from 1st day of employment
  • Flexible Spending Account
  • Starting 4 weeks' vacation: 3 weeks your choice and 1 over the Christmas to New Years break
  • Hybrid work in Calgary or remote work outside of Calgary
  • Learning and Development opportunities
  • Access to headversity to help build your personal resilience

Operations Director Job Overview

Reporting to the Chief Operating Officer, the Operations Director will oversee the daily operational activities and the strategic planning of the organization's agile workflow across multiple teams and departments. The successful candidate will have a problem-solving mindset, a bias for action, and will be responsible for ensuring efficient and effective overall company operations, as well as overseeing multiple strategic initiatives across departments and functions.

The Operations Director will have strong leadership capabilities, operational knowledge and will manage multiple stakeholder expectations in a dynamic environment. This role will also help lead subsidiaries to operational integration.

Duties and Responsibilities

  • Implement operational strategies and plans that align with the organization's overall goals.
  • Work closely with COO on other special planning and departmental focuses.
  • Manage and execute implementation of existing product changes and new initiatives.
  • Serve as a bridge between departments to resolve issues and promote efficient operations.
  • Serve as a resource for other team members, based on a strong working knowledge of team’s responsibilities and goals.
  • Identify, plan, implement and monitor opportunities for process improvement, cost reduction, and productivity enhancement across different departments.
  • Develop and implement standard operating procedures (SOPs)
  • Collaborate with the finance team to develop and manage budgets, monitor expenses, and ensure cost control measures are in place.
  • Allocate and optimize resources such as personnel, equipment, and software to meet operational demands.
  • Work with department leaders and assist in the management of vendor relationships to ensure cost effective procurement of services and that the right solutions are procured for each of the department's needs.
  • Assist in the setting of operational objectives and performance goals.
  • Identify potential operational risks, implement mitigation strategies, and ensure compliance with regulatory requirements.
  • Stay up to date on industry regulations, trends, competitors, and technology.
  • Implement quality control measures and continuous improvement initiatives to enhance operational processes and deliver high-quality solutions.
  • Provide leadership, mentorship, and guidance to teams, fostering a culture of accountability, teamwork, and employee development.
  • Analyze data and use data analysis to identify trends, opportunities for improvement, and areas where efficiency can be increased.
  • Collaborate with members to ensure seamless business execution, reinforce positive morale, and uphold company values.

Skills and Qualifications

  • Bachelor in business administration or a related field.
  • 5+ years' experience in leadership and operational management.
  • Experience in successfully scaling up processes from idea to pilot and scale.
  • Experience working in a B2B SaaS business a plus.
  • Ability to manage multiple programs/initiatives simultaneously.
  • Strong strategic planning and critical-thinking skills to develop and execute operational strategies aligned with business objectives.
  • Proficiency in data analysis, problem-solving, and decision-making to identify operational issues, propose solutions, and drive process improvements.
  • Sound understanding of budgeting, financial management, and cost control principles to ensure operational efficiency and profitability.
  • Ability to consult and provide opinion, facilitate discussion, and resolve conflict, ensuring the most efficient and effective solution is provided.
  • A bias toward action / you love to dive in and get stuff done.
  • Analytical mindset with the ability to analyze complex data quickly, identify and leverage trends easily, and use data as well as intuition to steer judgment toward pragmatic decisions. Proactive, results-oriented, and adaptable to a fast-paced and dynamic environment.
  • Excellent communication skills

headversity is an equal opportunity workplace, committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

If you have a disability or special needs requiring accommodation for an interview or workplace, please let our Human Resources Department know.