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The Role

This position may be performed remotely from anywhere within the United Kingdom; however, preference will be given to candidates who are able to be in the London Office 3 days per week.

We’re seeking a Revenue & Sales Operations Manager who combines strategic revenue operations experience with a strong command of reporting, analytics, and sales process execution. This role is critical in scaling Fusion’s go-to-market engine — enabling data-driven growth while supporting the sales team with efficient documentation processes and CRM hygiene.

This individual will be responsible for owning reporting infrastructure, managing cross-functional GTM initiatives, and supporting the sales cycle with precise, compliant, and timely documentation. The ideal candidate brings a blend of analytical fluency, project management expertise, and operational rigor — along with the ability to leverage emerging AI capabilities to improve sales performance and forecasting accuracy.

Key responsibilities include:

GTM Reporting & Analytics

• Design, maintain, and optimize dashboards and reporting to support visibility into pipeline health, forecast accuracy, and funnel conversion.
• Use tools like Salesforce, Clari, and BI platforms to surface insights from lead to renewal.
• Monitor and ensure accuracy of critical CRM data and reporting outputs.

Sales Process & Documentation Support

• Collaborate with Sales Reps and Leaders to prepare Service Orders, Change Orders, Renewals, Addendums, and Cancellations.
• Support contract creation and redlining, ensuring all documentation meets internal compliance and audit standards.
• Troubleshoot and support complex billing structures in partnership with Sales and Business Operations.

CRM System Management

• Validate accuracy and timeliness of CRM opportunity data.
• Review renewal opportunities in partnership with Sales and Management.
• Own regular CRM data validation via reports, and ensure process compliance.

Sales Documentation Workflow

• Prepare and manage documents through DocuSign — ensuring proper formatting, routing, and status tracking.
• Act as liaison between Sales and Business Operations to ensure documentation is aligned with deal structure and policy.

AI-Driven Revenue Optimization

• Identify and implement AI-powered tools to enhance sales productivity (e.g., forecasting, deal scoring, conversational intelligence).
• Partner with GTM teams to operationalize AI-generated insights across pipeline reviews and customer engagement workflows.