Product Technical Writer
Fusion Risk Management
The Role
The Product Technical Writer is the sole contributor role responsible for creating clear, effective documentation and knowledge resources for employees, customers, and external partners. This role primarily partners with Product and Engineering teams and collaborates closely with cross-functional stakeholders, including Product Marketing, Customer Services and Learning & Development (L&D). The position reports directly to the VP of Talent who is responsible for Training, with a dotted line into Product, emphasizing strong communication and collaboration across multiple teams.
The Product Technical Writer is responsible for creating core documentation on product features and solutions, including delta documentation for releases. This content is used to inform internal teams and external users and is managed through the defined Salesforce Knowledge solution.
Key Responsibilities
- Act as the single owner of technical documentation across the organization, working independently to manage documentation efforts from start to finish.
- Collaborate with Product, Engineering, Product Marketing, Customer Services, and L&D teams to produce clear, user-focused technical documentation.
- Work independently to lead documentation efforts across the full product lifecycle—from early drafts through final delivery.
- Create and maintain content in the Salesforce Knowledge system, including materials related to product releases, launch information, and training source documentation.
- Collect input from subject matter experts across departments to ensure technical accuracy and usability.
- Manage and update internal and external knowledge bases to ensure documentation remains accurate and up to date.
- Ensure documentation is aligned with style guides, accessibility standards, and technical writing best practices.
- Leverage AI-driven tools to generate, refine, enhance, and deploy technical documentation, ensuring accuracy, clarity, and consistency across all knowledge assets.