Senior Manager Professional Services
Fusion Risk Management
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The Senior Manager, Professional Services plays a pivotal role within Fusion’s Customer Team, leading the successful delivery of implementation and enhancement engagements that drive measurable outcomes for clients. This leader oversees a team of Implementation Consultants, ensuring every engagement is executed with excellence, efficiency, and alignment to Fusion’s Customer Journey.A key component of this role is using artificial intelligence (AI) to improve delivery workflows, forecast needs, identify risks early, and enhance client experiences. The ideal candidate is a strategic, tech-forward leader with the ability to scale teams, drive cross-functional collaboration, and champion innovation in a client-centric environment.
Key Responsibilities
Team Leadership & Talent Development
• Lead, mentor, and develop a high-performing team of client-facing delivery professionals, with a focus on skill growth, accountability, and AI literacy
• Promote a culture of continuous learning, including upskilling in AI tools that support project delivery, documentation, and client communications
• Collaborate with leaders in Customer Success, Support, Product, Engineering, and Advisory to ensure unified client engagement across the lifecycle
AI-Enabled Delivery & Execution
• Leverage AI to improve planning, resource management, and delivery execution—using tools for capacity forecasting, risk identification, and automated project insights
• Identify and implement AI-powered solutions that streamline internal workflows and enhance the client experience
• Use data and AI-driven insights to identify trends across the client portfolio, inform decision-making, and proactively surface delivery improvements
• Champion experimentation with AI tools within the delivery team, driving adoption and sharing best practices
Client Engagement & Project Oversight
• Serve as a project sponsor for assigned portfolio accounts, ensuring delivery excellence and alignment with client objectives
• Partner with Sales, Customer Success, Deal Architecture, and Engineering during the pre-sales process to align on scoping, complexity, and AI-powered efficiencies
• Monitor portfolio-level project health and escalate issues proactively, ensuring consistent execution across accounts
Operational Excellence & Cross-Functional Collaboration
• Continuously refine delivery methodology, playbooks, and tooling with a focus on AI augmentation and automation
• Track key metrics related to delivery performance, team utilization, and client satisfaction
• Partner with Product and Engineering teams to provide insights from the field, influence roadmap priorities, and enhance product adoption
This job is no longer accepting applications
See open jobs at Fusion Risk Management.See open jobs similar to "Senior Manager Professional Services" Level Equity.