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The Role

This is a hybrid role that will require working at our Chicago office three days a week.

As an Associate Service Desk Administrator, you will be responsible on a day-to-day basis for the support of Fusion endpoints and service level support.

This role involves the support of:

• Scaling endpoint inventory consisting of 250-300 computers, phones and tablets
• Cloud-based systems such as: Office 365, Azure AD, SharePoint, Zoom, Teams, Slack, and Salesforce
• IT Systems used to provide support and management of desktop and mobile devices
• Logistics and planning for endpoint delivery during onboarding and endpoint lifecycle
• As part of this role, you will:
• Be the first responder for the identification and resolution of service desk requests
• Liaise with escalation-based IT personnel for troubleshooting of issues or outages that exceed understanding or skillset
• Support global Service Desk operations including non-standard business hours
• Assist in collection of SOC2 evidence and learn about the process
• Participate in the creation of user facing documentation and internal documentation
• Support, Maintain, and Troubleshoot:

o Maintain/Troubleshoot - End user applications such as Adobe Pro/Reader and Microsoft Office Suite.

o Support - Endpoint operating systems: iOS/MacOS and Windows

o Support - Microsoft Active Directory and Azure Active Directory end user objects to include Office Suite

o Support/Troubleshoot - MDM systems and endpoint agent-based communications

o Maintain/Support - Telepresence Software such as Zoom, Webex, and Microsoft Teams

o Troubleshoot – Antivirus Systems

o Troubleshoot - Wired\Wireless Networking

o Troubleshoot - Single Sign-On