Associate Service Desk Administrator
Fusion Risk Management
The Role
This is a hybrid role that will require working at our Chicago office three days a week.
As an Associate Service Desk Administrator, you will be responsible on a day-to-day basis for the support of Fusion endpoints and service level support.
This role involves the support of:
- Scaling endpoint inventory consisting of 250-300 computers, phones and tablets
- Cloud-based systems such as: Office 365, Azure AD, SharePoint, Zoom, Teams, Slack, and Salesforce
- IT Systems used to provide support and management of desktop and mobile devices
- Logistics and planning for endpoint delivery during onboarding and endpoint lifecycle
- As part of this role, you will:
- Be the first responder for the identification and resolution of service desk requests
- Liaise with escalation-based IT personnel for troubleshooting of issues or outages that exceed understanding or skillset
- Support global Service Desk operations including non-standard business hours
- Assist in collection of SOC2 evidence and learn about the process
- Participate in the creation of user facing documentation and internal documentation
- Support, Maintain, and Troubleshoot:
o Maintain/Troubleshoot - End user applications such as Adobe Pro/Reader and Microsoft Office Suite.
o Support - Endpoint operating systems: iOS/MacOS and Windows
o Support - Microsoft Active Directory and Azure Active Directory end user objects to include Office Suite
o Support/Troubleshoot - MDM systems and endpoint agent-based communications
o Maintain/Support - Telepresence Software such as Zoom, Webex, and Microsoft Teams
o Troubleshoot – Antivirus Systems
o Troubleshoot - Wired\Wireless Networking
o Troubleshoot - Single Sign-On