Join our community of growth stage businesses

The Role

The Operations Resource Coordinator is a member of the Operations Resource Team responsible for supporting the project resourcing lifecycle within Fusion.

This role focuses on improving support, quality and efficiency in Resource Management, and administration of related tools and processes in support of Professional Services. Key skills include communication and collaboration with different partners across Fusion to provide our internal and external clients a consistent, streamlined experience. This position will report to the Director of Professional Services Operations.

The ideal candidate will:

• Bring Project Management or relevant experience, strong organizational skills and an aptitude for learning through executing on tasks
• Be knowledgeable about project team structures, roles, and skills in order to effectively plan and staff/resource a project
• Use in-house tools and reports to monitor sales pipeline and assess the readiness of the Professional Services team to delivery load based on skills.
• Proactively work with internal teams to plan for resource upskilling in alignment with client demand
• Support intake of new projects via Welcome Emails and scheduling of project handoff calls with Pre-Sales.
• Execute critical post-project process, NPS customer survey to collect key information, and trends, and communicate opportunities to improve quality and efficiency in project delivery based on client feedback
• Own the business administration of ancillary systems and tools used by the Operations Team
• Perform administration activities on supporting tools such as Salesforce, Gainsight (or equivalent), HighSpot (or equivalent), Microsoft Office and SharePoint to input information/data.
• Front-line coordination of sub-contractor contract updates and approvals with Legal department
• Support overflow business operations such as small and miscellaneous deals by writing overflow SOWs (Statements of Work), supporting redline coordination and driving appropriate miscellaneous Change Orders.
• Service as the primary backup for a senior Resource Coordinator(s).
• Provide occasional backup for Operations Analyst and Partner Manager for key metrics and processes.
• Take ownership of responsibilities and suggest improvements base on experience that drive efficiency and quality or create more bandwidth
• Other duties as assigned by your manager.