Product Operations Manager - SaaS Connectors
Fivetran
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.
About the Role
Fivetran’s SaaS Connector group builds and maintains the hundreds of connectors that keep our customers’ data flowing. As a Product Operations Manager, Connectors you will own the day-to-day rhythms and tooling that let the Connector PMs ship fixes, enhancements, and new features quickly and safely. You’ll combine rigorous process management with hands-on technical chops to keep customer-visible quality high while unblocking the team to move fast.
This is a full-time position based out of our Bangalore office. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.
Technologies You’ll Use
- Jira, GitHub, SQL, Slack, Google Workspace, Looker, Sigma, Zendesk, Salesforce, AI tools (e.g., GitHub Copilot, ChatGPT, Claude), and an internal Fivetran connector observability platform.
What You’ll Do
- Manage the Feature Requests Pipeline
Triage and assign feature requests, and partner with Product Management, Engineering to remove bottlenecks and keep delivery on track. Oversee the entire lifecycle of feature requests while applying strong project-management discipline to maintain clear timelines, aligned stakeholders, and well-managed expectations.
- Own Team Process & PDLC
Design and run weekly stand-ups, backlog refinement, and monthly business reviews while building an evolving metrics cadence that equips product managers with timely, actionable insights to drive better outcomes.
- Lead Customer-Facing Communications
Own and facilitate customer communications as part of managing the feature lifecycle. Ensure messaging reflects Fivetran’s voice and tone, and proactively coordinate with Support and Engineering to minimize customer impact and support volume.
- Spearhead Internal Tooling Workflows
Build and automate internal tools using AI/no-code tools (e.g., Slack/Jira bots, SQL checks, dashboards) that reduce friction in the product development lifecycle. Focus on enabling product managers to operate with more speed, visibility, and self-serve insight.
- Automation & AI governance
Identify and build high-leverage automations (e.g., release-note generation, support triage, customer feedback tagging) to reduce manual work and accelerate delivery. Champion responsible AI usage by establishing scalable frameworks for prompt engineering, output review, and operational monitoring.
Skills We’re Looking For
- Experience – 3–5 years in product, engineering, or operations roles within a SaaS or data platform environment; ideally 1+ year supporting ETL/ELT pipelines or connector/integration tooling.
- Technical Fluency – Comfortable writing non-trivial SQL queries, automating workflows via scripts or low-code platforms, and debugging Jenkins or GitHub Actions pipelines.
- Automation Mindset – Proven ability to identify manual, repetitive tasks and replace them with bots, dashboards, or internal tools that optimize team efficiency.
- Execution Discipline – Strong understanding of Agile/Scrum practices, backlog hygiene, and phased rollouts (e.g., feature flags, cohort-based launches); capable of managing cross-functional dependencies with minimal supervision.
- Communication & EQ – Skilled at translating technical connector-level issues into clear business context and customer impact; confident facilitator who drives alignment across Engineering, Product, Support, and Go-to-Market teams.
- Bias for Action – You move fast, prototype early, and iterate using real data; comfortable operating with ambiguity and course-correcting quickly.
- Values Alignment – Demonstrated commitment to Fivetran’s Product norms: Customer-Centric, Curious & Innovative, Data-Driven, Kind & Candid, Resilient & Committed.
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Perks and Benefits
- 100% employer-paid medical insurance*
- Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants*
- Professional development and training opportunities
- Company virtual happy hours, free food, and fun team-building activities
- Monthly cell phone stipend
- Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.
*May vary by country and worker type - please reach out to your recruiter for more information
Click here to learn more about Fivetran's Benefits by Region.
We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.
Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.
To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
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We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.