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From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

• Support the day-to-day of our Customer Support systems, including Zendesk configuration, administration, and troubleshooting
• Continuously optimize the user experience for our Customer Support teams
• Think broadly about processes and their dependencies, and create well-designed solutions beyond the immediate opportunity
• Lead the configuration and customization of our Systems to align with business processes and requirements inline with Fivetran’s Feature Development Life Cycle
• Troubleshoot any issues that arise, establishing the root cause and implementing a fix within a timely manner
• Create and maintain detailed documentation of system processes, configuration, and technical design
• Collaborate closely with internal stakeholders to understand Support needs
• Assess our existing systems and identify opportunities for improvement and automation
• Assist in developing overall Customer Support Systems roadmap recommendations

• 5+ Years experience with Zendesk, including integrations and custom application development
• User interface customization and extension
• Experience with related capabilities, such as workforce management tooling, triage and routing automation, and knowledge base solutions
• Interest in building a fantastic Knowledge-Centered Service experience
• Eagerness to learn and stretch beyond your comfort level
• Strong communication skills, especially in writing, as we are a globally distributed team
• Ability to translate business requirements into technical solutions

Perks and Benefits

• 100% employer-paid medical insurance*
• Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend
• Recharge, reenergize, and pursue personal and professional goals with a 30-day paid leave after 5 years*
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

*May vary by country and worker type - please reach out to your recruiter for more information

Click here to learn more about Fivetran's Benefits by Region.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences, and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing, and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.

We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process. If you require accommodations at any stage of the process due to a disability, medical condition, or any other circumstance, please don't hesitate to submit your request by filling out this form. We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience. Your request and any information provided will be kept confidential and will not impact your candidacy. We look forward to hearing from you and accommodating your needs to the best of our ability.