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Staff Technical Writer



Marketing & Communications, IT
Bengaluru, Karnataka, India
Posted on Friday, March 17, 2023

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

About the Role

Fivetran is building data pipelines to power the modern data stack for thousands of companies.

We’re looking for a Staff Technical Writer to create great documentation that will turbocharge the Fivetran engineering team.

You will own the creation, maintenance, and governance of our internal engineering documentation. As the dedicated technical writer on our engineering team, you will write content targeted to engineers. You will also edit and organize documentation drafted by our engineers and coach them to improve their writing skills.

This is a full-time position based out of our Bangaluru office.

Technologies You’ll Use

  • Slab

  • Google document types (Docs, Sheets, Slides, etc.)

  • GitHub/MarkDown

  • Height

What You’ll Do

  • Collaborate closely with the engineering organization for project planning, document creation and maintenance, and overall governance of internal engineering documentation

  • Proactively engage with the engineering organization around internal documentation needs

  • Create and maintain internal documentation around engineering services, processes, tools, and features so that we can provide rock-solid infrastructure

  • Develop a tight feedback loop with the engineering organization for efficient and timely responsiveness to document requests

  • Inventory the existing internal engineering documentation, create and implement a plan to improve its organization, and establish governance policy for ongoing documentation development

  • Work with the enablement team in the creation and maintenance of training materials to accelerate engineers' onboarding and skill development

Skills We’re Looking For

  • Initiative

  • Ability to write clear and concise technical documentation

  • Strong technical editing skills

  • Great English business writing skills

  • Ability to organize complex documentation sets

  • Experience writing for developers and a technical audience

  • An obsession about getting the details correct

  • Ability to take initiative and be proactive in identifying problems and opportunities

  • Great collaboration skills

  • Experience working with globally-distributed teams

Bonus Skills​

  • Great diagramming skills

  • Experience working in an Agile environment

  • Experience with SaaS companies

Perks and Benefits

  • 100% employer-paid medical insurance*
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team building activities
  • Monthly cell phone stipend

*may vary by country - please reach out to your recruiter for more information

To learn more about Fivetran's benefits by region - click here.

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream. Read about us in Forbes.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

To learn more about our candidate privacy policy, you can read our statement here.