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🌍 About the position

The agency is looking for a German-speaking Intern (Local Agent Internship) to support the DACH market. This is a fully remote internship, open to candidates worldwide.

You will contribute to the design, coordination, and follow-up of tailor-made trips for German-speaking travelers. From the first contact on the Evaneos platform to post-trip feedback, you will be involved in the full travel cycle, learning how personalized journeys are built step by step.

Reporting to Mona, Expedition Creator, you will gain hands-on experience in sales, operations, and customer care within a dynamic and purpose-driven travel environment. This role is open to motivated candidates, including those interested in the travel business without an ongoing degree, who are eager to learn and grow professionally.

💼 Your main missions

🧭 Sales & customer support

• Advise German-speaking travelers and design personalized itineraries aligned with their expectations, interests, and travel style.

• Communicate with clients via the Evaneos platform in a professional and friendly manner.

• Understand travelers’ specific needs and translate them into inspiring and feasible travel proposals.

• Share relevant insights about destinations, culture, and practical aspects of traveling in the Nordic-Baltic region.

💼 Operations & practical management

• Coordinate bookings with hotels, guides, and transport providers to ensure smooth organization of each trip.

• Match traveler requests with reliable local partners aligned with quality standards.

• Prepare and validate quotations in accordance with internal processes and supplier conditions.

🌟 Customer care & quality during the trip

• Act as a point of contact during the trip, providing responsive and empathetic support.

• Monitor trip quality and proactively address adjustments or unexpected situations.

• Handle complaints or changes with professionalism and care.

• Collect traveler feedback and contribute to continuous improvement and long-term loyalty.

🌱 Responsible tourism

• Promote sustainable practices in trip design and partner selection.

• Collaborate with eco-conscious suppliers who respect local communities and environments.

• Encourage travelers to engage respectfully with local culture and reduce their environmental impact.

💰 Contract conditions

📅 Type of contract: Internship

📍 Location: Remote (open worldwide)

🤝 Start date: Within 3 months (ideally May)

⏳ Duration: 3 to 6 months

⏰ Working time: Flexible schedule

💻 Work mode: Fully remote

💲 Compensation: To discuss with the agency

💫 Your advantages

• Structured onboarding and orientation to understand the destination and travel products

• Flexible working hours adapted to a remote setup

• The opportunity to learn from one of the best tailor-made agencies in the Nordic-Baltic region.

• A small, engaged team where your ideas, curiosity, and initiative are truly valued

This internship offers meaningful exposure to tailor-made travel, with real responsibilities and strong learning opportunities.

✅ Core skills & experience

• Beginner profile (0–1 year of experience) motivated to grow in the tourism industry.

• Strong customer-satisfaction orientation and genuine interest in travel and people.

• Solid organization and attention to detail when handling multiple requests.

• Comfortable working autonomously in a remote environment.

• Adaptable and flexible when facing changes or new situations.

• Creative and solution-oriented mindset.

• Team spirit combined with discipline and respect for internal processes.

This opportunity is open to candidates interested in the travel industry, even without an ongoing degree, provided they demonstrate motivation, responsibility, and commitment.

🌐 Languages required

• German – B2 or C1 (essential for daily communication with travelers)

• English – B2 (for internal communication)

🚫 Non-negotiables from the agency

• Very good level of German

• Ability to work independently in a remote setup

• Reliable and responsible way of working

1. Profile selection (CV + cover letter) by Florencia, Recruitment Manager for Evaneos partner agencies.

2. Final interview with Mona, of the local agency.

🎊 Welcome to the Baltics! 🎊