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This role focuses on the French-speaking market, designing and selling tailor-made trips in Japan for international travelers. Based in Tokyo, the position is on-site, encouraging close collaboration with the local team and partners.

As a Sales Agent, you will be involved throughout the full customer journey: from the first contact and trip design to follow-up during and after the trip. This role combines sales, customer support, and operational coordination, with strong onboarding and training to help you grow into the position.

If you enjoy advising clients, building trust, and turning travel ideas into concrete experiences, this role is for you.

💼 Your main missions

🧭 Sales & customer support

• Understand travelers’ expectations, preferences, and constraints to design relevant and inspiring itineraries.

• Communicate with clients via the Evaneos platform, providing clear, attentive, and professional support.

• Design customized travel programs highlighting destinations, culture, and local experiences in Japan.

• Support travelers throughout the booking and decision-making process.

💼 Operations & practical management

• Prepare and validate quotations in line with agency processes and margin objectives.

• Manage billing and ensure accurate financial follow-up for each travel file.

• Coordinate internally to ensure smooth execution once trips are confirmed.

🌟 Customer care & quality during the trip

• Act as the main point of contact for travelers before and during their journey.

• Handle changes, issues, or complaints with professionalism and empathy.

• Collect post-trip feedback and contribute to customer satisfaction and loyalty.

📊 Administrative & financial tasks

• Track file profitability and support sales reporting.

• Share activity updates and results with the management team.

🌱 Responsible tourism

• Educate travelers about local cultural, social, and environmental impact.

• Promote sustainable and responsible travel practices throughout the customer journey.

💰 Contract conditions

• 📅 Type of contract: Long-term / Permanent

• 📍 Location: Tokyo, Japan

• ⏰ Working time: Full-time

• 📆 Start date: Within 3 months (April)

• 💲 Compensation: Fixed remuneration to be discussed + fixed commission per dossier or sale

💫 Your advantages

• Visa support provided by the agency(*)

• Health or travel insurance

• Flexible working hours

• Annual bonus scheme

• Team activities and company events

• Opportunity to live and work in Japan within a local, passionate travel team

  (\) Subject to eligibility for the Working Holiday Visa.*

• At least 1 year of experience in tourism, sales, or customer service (tourism experience is a plus, but not mandatory).

• Strong sales and customer-orientation skills, with ease in client communication.

• Good organizational skills and attention to detail when managing several files simultaneously.

• Autonomous, reliable, and comfortable working within structured processes.

• Genuine interest in Japan and tailor-made travel (destination knowledge can be developed during onboarding).

• Team spirit, adaptability, and problem-solving mindset.

🌐 Languages required

• French: Native or C1

• English: B2

🚫 Non-negotiables

• Candidate must be under 30 years old to be eligible for the Working Holiday Visa in Japan.

• Eligible passport for the Japanese Working Holiday Visa is required.

• After 1 year, the agency sponsors a work visa.

1. CV and profile screening by Florencia – Evaneos Recruitment Support.

2. Final interview with Sales Manager, from the local agency team.

🎊 Welcome to Japan! 🎊