Manager of Customer Solutions
Dash Social
Discover
The Opportunity
As the Manager of Customer Solutions, you will oversee a team of Solutions Managers. You will work with your team to continue to grow their skills and professional attributes. In this role, you maintain and contribute to the Customer Success (CS) strategy, and ensure your team's performance aligns with the company strategy. As a manager, you will also help improve processes and create efficiencies within your team and across departments, ensuring a consistent and quick resolution of customer issues on the platform. You will work closely with CS leadership to report on performance and areas of opportunity within CS, while also working closely with the Sales and Product departments to ensure strong cooperation between individual contributors and satisfactory results for prospects and customers.
What you'll do
Responsibilities
As a Manager of Customer Solutions, you will:
- Alongside the Director, maintain optimal performance of the Solutions Tech Stack, including HubSpot, Gong, Mixpanel, etc.
- Motivate the Solutions team to consistently hit team targets and establish consistent team performance.
- Ensure satisfactory levels of technical platform knowledge with the ability to effectively and clearly communicate this to customers.
- You will assist your team in finding sales opportunities with the Sales and Account Management team.
- Identify areas for improvement and opportunities for efficiency, and bring these forward to departmental leadership, such as Product and Product Marketing.
- Own clearing barriers for your teams with organizing workshops, tactical strategy sessions, and more.
- Distribute additional projects among team members as required.
- Work with other Revenue department leaders to ensure customer satisfaction and retention.
What you'll need
Qualifications
Desired Skills and Experience
- 2-3 years of experience in managing teams.
- Proven understanding of technology and resolving customer concerns.
- Excellent written and verbal communication skills, with the ability to explain challenging situations concisely and in a user-friendly manner.
- Excellent organization and time management skills. You excel in a fast-paced environment.
- Strong analytical skills and ability to think critically.
- Ability to work independently and as part of a team.
- SaaS or start-up experience is an asset.
- Experience in digital, social media marketing, and related technologies is an asset.
- A post-secondary degree or diploma is an asset.
- Fluency in additional languages is considered an asset.
A little bit about us
Dash Social
Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. Through its sophisticated cross-channel insights and workflow tools, Dash Social enables brands to create content that entertains, engages and drives consistent business results. To discover how Dash Social is empowering brands to outsmart social, visit dashsocial.com.
At Dash Social, you will be given the opportunity to take risks, learn, and grow your career. You'll be joining a talented, hardworking team with leading policies and practices recognized as a top employer in Canada.
Are you interested?
Work With Us
Dash Social is a social media management platform that equips brands with intelligence and speed to stay ahead of the curve. We're building a team of smart, curious, and driven people who care about doing great work. It's the people at Dash that propel us forward.
We believe that great ideas come from different places. We're proud of the team we've built so far and are always looking for people who bring new ideas, experiences, and dedication as we continue to grow. If you are collaborative, thoughtful, eager to learn and grow, and are a hard worker, you'll fit right in here.
Dash Social's hiring practices are based on skills, potential and character, regardless of race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Employee Benefits
At Dash Social, our team is our competitive advantage. We are committed to supporting one another and work hard to ensure everyone has the support they need. In addition to health and dental benefits for you and your family, you can also expect:
- Vacation, personal days and sick time
- RRSP/401k matching
- Annual mental health benefit
- Quarterly wellness benefit
- Donation matching program
- Parental leave top-up plan
- Work-from-home benefit
- Flexible working hours and location
- Departmental and team-wide bonding activities