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As a Senior Customer Success Manager on the Customer Success Onboarding Team, your primary function is to guide our largest prospects and customers through their onboarding period with Dash Social. You will look to prove value as the customer-facing product and onboarding expert on the Dash Social team. You will work closely with our most senior members of the Account Management and Account Executive teams to ensure that our customers have consistent adoption habits to achieve outcomes with our software that align with their business objectives. You will also work closely with our Product and Product Marketing teams to stay current on all of Dash Social's product offerings. Two key aspects of this role will be customer onboarding and product adoption.