Lead IT Support Engineer
Clari
IT, Customer Service
Kraków, Poland
Posted on Jul 10, 2025
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?
About the Team
Clari’s IT team is the technological backbone keeping things running here at Clari. Our mission is to drive operational excellence and innovation through cutting-edge technology solutions. We design, implement, and maintain critical IT systems that empower our business operations and decision-making processes. Our team of experts specializes in everything from identity and access governance, systems integrations and automations, SaaS spend and analytics, asset management, cybersecurity, to managing our critical ITSM and CRM systems. We build, manage, and maintain our internal technology stack, ensuring robust and scalable IT infrastructures to support and enable all of our employees company wide. Committed to continuous improvement, we collaborate across departments to optimize business applications and support our company’s strategic objectives, making us a vital contributor to its success.
About the Role
Clari is looking for a highly skilled, experienced, and proactive Lead IT Engineer to join our Global IT Operations team. This role is ideal for a strategic thinker and technical expert who thrives on driving initiatives to completion, aligning other team members with IT direction from leadership, and solving complex technical challenges across a growing, distributed organization. As a lead-level IC, you’ll drive the execution of high-impact IT programs, lead large-scale automation projects, and serve as a trusted advisor and technical escalation point for the team.
You will work closely with cross-functional stakeholders to design scalable, secure, and resilient IT solutions that align with Clari’s cloud-first strategy and fast-paced global growth. This role requires a mix of technical depth, collaborative teamwork, and a commitment for operational excellence.
This is a hybrid position, which will require the ability to be onsite in our Kraków, Poland office as needed. Candidates must be based in Poland.
Responsibilities
- Act as primary IT support and escalation for the Poland region, managing employee onboarding, offboarding, and IT processes
- Oversee employee lifecycle tasks (like IT orientations), office infrastructure (network, A/V, etc.), and equipment procurement and provisioning
- Provide IT support for office/company events, global helpdesk requests, and employees across multiple OS platforms (macOS, Windows) within SLAs
- Serve as the lead escalation point for global support issues and drive resolution of complex problems across the IT stack (hardware, SaaS, networking, identity, MDM)
- Admin, manage, and act as a subject matter expert for our SaaS and identity stack (Okta, Google Workspace, Atlassian Jira/Confluence, Zoom, Slack)
- Develop advanced integrations and custom API scripts, automations, and workflows using tools such as Okta Workflows, Workato, Torii, and scripting (e.g., Python, Bash)
- Collaborate and drive the architecture, design, and implementation of complex IT systems, automation workflows, and infrastructure solutions at scale
- Track and maintain corporate assets using the asset management tool and manage endpoint security (detections, investigations, remediation)
- Partner with Security to assist with audits and compliance, and implement endpoint security best practices, vulnerability management, and incident response
- Mentor junior engineers and help mature our global IT support model by creating best practices, playbooks, and robust documentation
- Design and manage scalable MDM solutions (Jamf, JumpCloud) with focus on policy enforcement, patch management, and security compliance
- Analyze IT trends and proactively identify areas for optimization and improvement
- Perform routine audits and participate in vendor evaluations, license management, and cost optimization strategies
Requirements
- 7–10+ years of progressive experience in IT operations, systems engineering, or related roles in cloud-first environments
- Proven track record of driving technical IT initiatives with measurable business outcomes
- Strong programming/scripting skills (Python, Bash) and experience building scalable automation workflows and custom integrations
- Deep knowledge and mastery of enterprise SaaS systems (Google workspace, GCP, Azure), ITSM (Atlassian Jira), identity/access management (Okta, SAML/SCIM), and automation platforms (Okta Workflows, Workato, BetterCloud)
- Expertise in endpoint security, device compliance, and patch management, with strong MDM experience (Jamf, JumpCloud, Kandji, or similar) and EDRs (Crowdstrike)
- Extensive experience managing and troubleshooting macOS and Windows environments
- Possess excellent documentation creation skills and habits
- In-office networking (LAN) and A/V experience
- Ability to manage competing priorities in a fast-paced, highly collaborative environment
- Strong analytical and troubleshooting skills
- Excellent communication and stakeholder management skills across technical and non-technical audiences.
- Experience mentoring and guiding junior team members
- This position requires the ability to work a flexible schedule, including the ability to overlap with U.S. time zones
- Ability to lift and/or move 50 pounds with or without accommodation
Perks and Benefits @ Clari
- Team-bonding activities and company-wide events
- Flexible working hours
- Annual Well-being and Professional Development Stipends
- Private Healthcare and Multisport Pass
- Paid maternity and paternity leave
- Stock options
#LI-Hybrid
You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a supportive and inclusive environment - free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status.
Clari focuses on culture add, not culture fit, and believe we are made stronger by what makes you unique. If you are passionate about learning and excited about what we are doing, then we want to hear from you!
At Clari, we are excited to welcome talented individuals to our growing team. We are actively hiring across multiple geographies and encourage you to explore opportunities on our careers page that interest you.
Please note that all official communication regarding job opportunities at Clari will come from an @clari.com email address. If you receive messages on LinkedIn or other job platforms claiming to be from Clari, they may not be legitimate. To verify the authenticity of any job-related communication, please visit our official Clari Careers site.