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Description

Your Impact

The IT Operations Manager will collaborate closely with management in all departments to identify, recommend, develop, implement, and support cost-effective technology solutions that align with the organization's business priorities. This role requires a deep understanding of business needs and proactive communication to ensure technology initiatives are well-aligned with organizational goals. The IT Operations Manager will also be responsible for building strong partnerships with the internal workforce to support and enhance overall business operations. This role includes overseeing IT infrastructure, application & system administration, security, general IT operations, and help desk support functions, while fostering collaboration across the organization.

About CivicPlus

At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.

What You’ll Do

As a Manager, IT Operations, you will:

• Lead & Develop IT Teams: Manage hiring, onboarding, coaching, and performance reviews for IT Operations staff while fostering a culture of collaboration and continuous improvement.
• Drive Strategic IT Initiatives: Execute a business-aligned IT roadmap, lead system integrations, and ensure technology supports organizational growth and efficiency.
• Oversee Systems & Infrastructure: Manage IT systems, software, infrastructure, and ticketing operations with a focus on SLA adherence, proactive support, and business continuity.
• Collaborate & Deliver Projects: Partner with cross-functional teams to identify technology solutions, lead IT projects, and ensure transparent communication and off-hours support as needed.

What We’re Looking For

We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!

Preferred Qualifications:

• Bachelor’s degree with at least ten years of experience in a Business Analyst or IT management role.
• Proven experience in partnering with internal stakeholders to align IT initiatives with business priorities.
• Strong leadership skills, with the ability to build relationships across all levels of the organization.
• Exceptional interpersonal communication skills, fostering collaboration and proactive problem-solving across teams.
• Knowledge of budget expenses and contract management.
• Strong focus on delivering cost-effective solutions.
• Expertise in project management.
• Ability to present and explain complex technical topics, problems, and alternative solutions to non-technical audiences.

Why CivicPlus?

This role offers:

• Strategic Impact & Visibility: This role sits at the intersection of technology and business strategy, offering the opportunity to directly influence company-wide initiatives and drive innovation across departments.
• Leadership & Growth Opportunities: You'll lead a talented IT Operations team and shape its development, while also having the chance to grow your own leadership skills in a dynamic, fast-paced environment.
• Cutting-Edge Projects & Collaboration: From system integrations to cross-functional partnerships, you'll work on impactful projects that enhance operational efficiency and support the company's long-term goals.

Compensation and Benefits

• Estimated Salary Grade Range: $104,400 – $156,600
  • The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
• Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.

Our Hiring Process

• Introductory call with Talent Acquisition
• Interview with the Hiring Manager
• Panel Interview with CivicPlus team members, including an interview project activity
• Offer

Note: The process may vary slightly depending on the role.

Additional Information

• CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
• This position will remain open until December 1, 2025. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team

Equal Opportunity Commitment

CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.